Instructional Designer Sr

Advocate Health and Hospitals Corporation • Milwaukee, WI

2d

About The Position

The Senior Instructional Designer collaborates with leaders, educators, and stakeholders to plan, implement, and evaluate learning programs that support organizational goals and initiatives. The role analyzes training needs and applies instructional design and curriculum-development principles to create effective learning experiences, including technology-based and e-learning solutions. It consults with departments on education strategies, supports organizational change and performance improvement, and ensures learning offerings align with business priorities and resources.

The position develops and maintains course content and instructional materials for instructor-led, virtual, and e-learning programs. It structures course content and learner pathways, supports train-the-trainer delivery, converts instructor-led programs to virtual formats, and incorporates visual, audio, video, and interactive technologies while adhering to design, branding, and accessibility standards. It also maintains digital learning files and the online course catalogue.

The role leads or supports education-related process-improvement projects, builds collaboration across departments, gathers and acts on feedback, and helps develop standards for team-member competency. It consults on tracking and analyzing educational initiatives and outcomes, mentors colleagues, and models effective educational practices. Required Epic certification(s) must be obtained within six months of starting if the employee is not already certified.

Requirements

• Bachelor's degree in Education or a related field.
• Typically five years of experience in adult education or instructional design, including curriculum development, instructional design, training-program presentation, web development, and adult learning in a related business, technology, or healthcare environment.
• For e-learning-focused roles, at least four years of demonstrated success developing e-learning with asynchronous tools such as Articulate Storyline, Captivate, or Camtasia.
• For e-learning-focused roles, experience in graphic design and layout, such as with Adobe Creative Suite, and experience with multimedia development or editing software for images, audio, and video.
• License or certification in at least two of the organization’s EHR modules, or a master’s degree in Adult Education, Curriculum Design, or a related field; these qualifications are not required for e-learning-only Instructional Designers.
• Obtain the applicable Epic certification(s) within six months of starting if not already certified. Examples listed include Epic ADT/Prelude, Hospital Billing with Single Billing Office Administration, Cadence, Home Health Billing, Hospice Billing, Hospital Registration Revenue Cycle Readiness, Resolute Hospital Billing Administration, Resolute Hospital Billing Payment Application, Resolute Hospital Billing Self-Pay Follow-Up, Resolute Professional Billing Administrator, Grand Central, or other applicable department certifications or badges.
• Knowledge of functional-area processes and procedures.
• Strong leadership skills in training-program deployment and peer mentoring.
• Critical thinking, reflective reasoning, creativity, and problem-solving skills.
• Knowledge of web technologies, instructional-design software, collaboration tools, and related web tools.
• Proficiency with instructional graphics applications for content development.
• Proficiency with Microsoft Office or similar products, including Excel, Word, and PowerPoint, and strong technical aptitude.
• Extensive experience translating learning outcomes into virtual deliverables.
• Ability to clearly articulate ideas, concepts, and visions for learning projects.
• Strong critical inquiry, assessment, and documentation skills.
• Demonstrated instructional-design experience, including audience analysis, design-purpose strategies, and content strategies.
• Excellent interpersonal, customer-service, active-listening, and verbal and written communication skills.
• Ability to deliver educational offerings that translate teaching into action.
• Ability to work effectively independently and as part of a team.

Responsibilities

• Collaborate with leaders, educators, and stakeholders to plan, implement, and evaluate learning programs that advance organizational goals.
• Conduct training needs analyses and apply instructional design and curriculum-development principles.
• Consult with stakeholders to design education and development strategies aligned with department, division, and system priorities and resources.
• Research, organize, write, and oversee instructional materials, including instructor and trainee guides, graphics, tutorials, references, and tests.
• Structure course content, create course outlines, determine user pathways and feedback, and develop instructional and system-navigation templates.
• Provide train-the-trainer sessions for instructors presenting in-person or virtual classes, and explain updates to trainers as needed.
• Develop e-learning courses using graphics, video, simulations, and animations; assist with converting instructor-led programs to virtual solutions; and maintain existing e-learning courses.
• Integrate visual, video, and audio technology into course development and ensure that materials are optimized for performance and comply with e-learning design, branding, and accessibility standards.
• Maintain digital files in a central, accessible location and keep the online learning catalogue current.
• Use process-improvement tools to lead education-related projects that improve quality, team-member performance, and customer satisfaction while reducing waste or cost.
• Identify improvement opportunities by observing trends and patterns.
• Build effective working relationships and facilitate collaboration and information flow across departments, divisions, and disciplines.
• Support organizational goals by optimizing training performance, facilitating change, and helping people understand the rationale and intended outcomes of changes.
• Meet periodically with business departments to assess satisfaction with existing offerings and identify new or enhanced training opportunities; document and act on feedback.
• Partner with the Quality & Systems team to develop a framework and standards for creating, assessing, revalidating, and documenting in-scope team-member competency.
• Consult on the design and implementation of processes for tracking and analyzing educational initiatives, program outcomes, and competency trends.
• Coach and mentor others, support an effective team environment, and model educational practices in simulated or real environments.

Benefits

• Paid time off programs
• Medical, dental, vision, life, and short- and long-term disability benefits
• Flexible spending accounts for eligible healthcare and dependent-care expenses
• Adoption assistance and paid parental leave
• Defined-contribution retirement plans with employer match and other financial-wellness programs
• Educational Assistance Program
• Career-development programs
• Potential premium pay, incentive pay for select positions, and annual performance-based increases

What This Job Offers

• Job Type: Full-time
• Career Level: Senior