Instructional Designer

Pursuit Collection•Denver, CO

About The Position

The Instructional Designer partners with business leaders and subject-matter experts to identify learning needs, clarify desired outcomes, and recommend effective solutions—including alternatives to training when appropriate. The role designs and develops practical, engaging learning experiences that align with business goals, learner needs, operational constraints, and performance outcomes. It also translates operational documents such as standard operating procedures and policies into learner-friendly solutions, and measures and improves learning effectiveness over time. The role supports frontline teams whose work may involve limited time away from operations, varying experience levels, seasonal employment, and primarily mobile or shared-device access. Learning formats may include eLearning, video, virtual and in-person training, experiential exercises, assessments, job aids, facilitator materials, and performance-support resources. The designer uses AI-assisted authoring and media tools thoughtfully, while maintaining content accuracy, brand standards, accessibility, and an authentic Pursuit experience. The Instructional Designer manages multiple projects and stakeholder reviews, maintains content governance and source documentation, and collaborates with teams across Operations, People, Safety, Technology, and other support functions. Pursuit describes its work environment as collaborative and inclusive, with teams connected to its destinations and a range of employee perks.

Responsibilities

Consult with business leaders and subject-matter experts to identify learning objectives and desired outcomes, and recommend alternatives when training is not the appropriate solution.
Propose learning solutions aligned with business goals, learner needs, operational constraints, and desired performance outcomes.
Develop learning objectives, statements of work, project plans, design documents, storyboards, scripts, prototypes, and review cycles.
Observe frontline work and operational processes and translate real-world experiences into practical learning.
Manage stakeholder feedback while maintaining instructional-design practices and an effective learner experience.
Build relationships with teams across Operations, People, Safety, Technology, and other support functions.
Prioritize concurrent projects to deliver learning programs accurately and on time.
Collaborate with stakeholders on implementation plans, supporting resources, and launch plans.
Apply adult-learning principles to create practical, relevant, memorable learning experiences.
Design and develop eLearning modules, videos, virtual live training, in-person sessions, experiential exercises, assessments, job aids, facilitator materials, and other learning resources.
Design learning for frontline realities, including limited time away from operations, varying experience levels, seasonal employment, and access primarily through mobile or shared devices.
Use scenario-based learning, storytelling, branching activities, knowledge checks, practice, and other interactive techniques to strengthen comprehension and retention.
Determine whether formal training, a job aid, a performance-support tool, communication, or another resource best meets the need.
Use AI-assisted authoring, narration, image, video, and editing capabilities thoughtfully while maintaining accuracy, brand standards, accessibility, and an authentic Pursuit experience.
Apply accessibility and inclusive-design principles to support a diverse team-member population.
Publish, test, troubleshoot, and maintain content using applicable standards, including SCORM 1.2, SCORM 2004, xAPI, and HTML5.
Maintain editable source files, version history, review documentation, naming conventions, and other content-governance practices.
Redesign content from presentations, standard operating procedures, policies, and other internal documents into effective learning solutions.
Organize complex or technical information into logical, learner-friendly content.
Identify outdated, duplicative, or conflicting source material and work with subject-matter experts to resolve gaps before development.
Create reusable templates, visual standards, and development guidelines to improve consistency, quality, scalability, and production speed.
Align on learning-effectiveness metrics and establish processes to measure, track, and communicate results.
Develop assessments that measure understanding and the ability to apply learning, rather than content completion or recall alone.
Recommend and implement improvements based on metrics and business outcomes.
Maintain and update learning content as operating practices, systems, policies, and business needs evolve.