Sr. Field Service Technician, Night Shift - Malvern, PA

Rivian•Malvern, PA

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role calls for an adaptable, team-oriented technician who can drive continuous improvement, mentor junior team members, and solve complex diagnostic challenges in a fast-paced environment. The position is based primarily at a service center, but may also involve remote work, travel to remote locations, or support at production plants as business needs require. Candidates will be evaluated on advanced technical skills and leadership capabilities. The schedule is Monday through Friday, with rotational Saturdays, working 5 p.m. to 2 a.m. A 15% pay differential applies to hours worked between 6 p.m. and 6 a.m. The listed hourly pay range for Pennsylvania applicants is $30.39–$50.78. The successful candidate may be eligible for an annual performance bonus. Rivian offers benefits to eligible employees, including paid vacation, paid sick leave, insurance benefits, and potential participation in its 401(k) Plan and Employee Stock Purchase Program.

Requirements

Minimum age of 21.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Ability to work a standard 40-hour workweek, including weekends, holidays, and early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical capability to perform occupational tasks such as sitting, standing, bending, kneeling, and lifting up to 50 lbs.
State mechanic certifications where required by jurisdiction.
3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
Advanced understanding of high-voltage architecture, High-Voltage Interlock Loops, charging isolation, and safety power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and wiring harness repair.
Ability to service chassis systems and diagnose vehicle dynamics, including ABS, traction control, power steering, and Noise, Vibration, and Harshness concerns.
Knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, 609 refrigerant certification, and thermal management diagnostics.
Proficiency in calibrating Advanced Driver Assistance Systems and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
5 to 8+ years of automotive repair experience, with extensive bumper-to-bumper diagnostics experience.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections in service centers and field settings, including customer sites, mobile routes, and remote locations.
Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Produce thorough documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.