Field Service Technician - Malvern, PA

Rivian • Malvern, PA

2d

About The Position

Rivian is hiring an emerging-to-mid-level Field Service Technician to support electric vehicle repairs, inspections, and field service operations. The role is intended for a technician who wants to develop technical skills while delivering a strong customer experience. The technician will work under the mentorship of senior technicians and leadership, primarily at a local service center, with possible assignments involving mobile service, remote work, or plant operations as business needs change.

The position includes diagnosing, repairing, installing, and inspecting vehicles; following technical procedures and safety requirements; and road-testing vehicles after repairs. It also involves parts and inventory operations, detailed repair documentation, professional interaction with customers and suppliers, and participation in service campaigns and process improvements. The technician is expected to pursue required training and build the ability to produce quality work with increasing independence.

The role requires a standard 40-hour workweek, with possible weekend, holiday, early morning, evening, or overnight shifts based on business needs, as well as travel to regional locations or production facilities when needed. The hourly pay range for Pennsylvania applicants is $23.63–$30.47. The successful candidate may be eligible for an annual performance bonus. Rivian offers benefits to eligible full-time and part-time employees, including paid vacation, paid sick leave, insurance benefits, and possible participation in its 401(k) Plan and Employee Stock Purchase Program.

Requirements

• Minimum age of 21 years.
• Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
• Availability for a standard 40-hour workweek, including potential weekend, holiday, early morning, evening, or overnight shifts based on business needs.
• Flexibility to travel to regional locations or production facilities as needed.
• Proficiency with laptops and computers in Windows or Mac environments and with work order management systems.
• Eagerness to learn, strong organizational and time-management skills, and high attention to detail.
• Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
• Basic understanding of electricity, including awareness of high- and low-voltage systems.
• Basic familiarity with digital volt-ohm meters (DVOMs) and introductory exposure to reading electrical schematics.
• Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
• Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

• High school diploma, GED, or recognized equivalency credential.
• Ability to drive a non-commercial truck and trailer.
• Graduation from an accredited automotive repair school or program.
• 0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
• Basic exposure to electric vehicle or hybrid frameworks.
• Experience working in a fast-paced start-up environment.

Responsibilities

• Perform or assist with vehicle diagnosis, repairs, installations, and inspections at a service center, on a mobile route, or at a remote location.
• Learn about Rivian’s product line, electric vehicle framework, tools, and accessories while working under the mentorship of senior technicians.
• Use technical resources and follow repair procedures while maintaining quality and safety.
• Conduct post-repair road tests to verify repair quality and vehicle safety.
• Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order or expense reporting.
• Maintain detailed technical notes and documentation for completed and in-process repairs.
• Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
• Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
• Participate in required training, keep technical skills current, and maintain high-quality work with increasing independence.

Benefits

• Annual performance bonus eligibility
• Paid vacation
• Paid sick leave
• Life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• 401(k) Plan participation, subject to eligibility requirements
• Employee Stock Purchase Program participation, subject to eligibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED