Sr. Field Service Technician - Malvern, PA

Rivian•Malvern, PA

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role is based primarily at a service center but may also involve remote work, travel to remote locations, or work at production plants as business needs require. The successful candidate will support advanced diagnostics and repairs, mentor junior team members, drive continuous improvement, and address challenging vehicle issues in a fast-paced environment.

Requirements

Minimum age of 21 years.
Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows or Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical ability to perform occupational tasks including sitting, standing, bending, kneeling, and lifting up to 50 pounds.
State mechanic certifications where required by jurisdiction.
Extensive experience in bumper-to-bumper automotive diagnostics.
Hands-on experience working on vehicle high-voltage systems and performing high-voltage diagnostic work.
Demonstrated background in continuous improvement, process standardization, and escalation management.
Advanced knowledge of high-voltage architecture, HVIL, charging isolation, safety power-down protocols, appropriate PPE, and diagnosis of complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and wiring harness repairs.
Strong capability in chassis service, alignments, braking systems, and diagnosis of vehicle dynamics systems and NVH concerns.
Knowledge of HVAC systems, coolant drain and fill operations, A/C machine use, 609 refrigerant certification, and thermal-management diagnostics.
Proficiency in ADAS calibration and replacement or adjustment of sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Five to eight or more years of automotive repair experience.
Three to eight or more years of hands-on experience with vehicle high-voltage systems and diagnostics.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs using logged vehicle data and technical schematics when local vehicle access is not necessary.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, promote continuous improvement, and uphold high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create high-quality documentation in service support and engineering systems and provide root-cause analysis and actionable feedback to field service engineers and leadership.