Sr. Field Service Technician - Colmar, PA

Rivian•Hatfield Township, PA

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader in complex vehicle repairs and field operations. The role supports advanced diagnostics, repairs, and technical troubleshooting in service centers and field environments, including customer sites, mobile routes, remote locations, and production plants as business needs require. The technician will mentor junior team members, support continuous improvement, and address complex challenges in a fast-paced environment. The position is primarily based at a service center, but may require remote work and travel. Responsibilities span vehicle diagnostics and repair, technical support, quality and process standardization, parts operations, and clear documentation and feedback to engineering and leadership.

Requirements

Minimum age of 21 years.
Valid driver's license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 lbs.
State mechanic certifications where required by jurisdiction.
Extensive experience in bumper-to-bumper automotive diagnostics.
Hands-on experience working on vehicle high-voltage systems and performing high-voltage diagnostic work.
Demonstrated background in continuous improvement, process standardization, and escalation management.
Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, safety power-down protocols, appropriate PPE, and diagnosis of complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus network communication, electrical schematics, and wiring harness repairs.
Mastery of chassis service, including alignments and braking systems, and diagnosis of vehicle dynamics systems such as ABS, traction control, power steering, and NVH concerns.
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, 609 refrigerant certification, and thermal management diagnosis.
Proficiency in calibrating ADAS and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
5 to 8+ years of automotive repair experience.
3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostics.
Experience in leadership or supervisory roles, such as Shop Foreman, Team Lead, or Technical Mentor.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections in service centers and field settings.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and uphold high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Produce high-quality documentation in service support and engineering systems, and provide root-cause analysis and actionable feedback to field service engineers and leadership.