Sr. Field Service Technician - Milwaukee, WI

Signode•Milwaukee, WI

15d•$35 - $41•Onsite

About The Position

Signode is hiring a Sr. Field Service Technician based in the Milwaukee, Wisconsin area. The role installs, services, and provides training for general-purpose equipment and a wide variety of industrial and customer-specific application machines. It includes daily automobile travel, frequent overnight stays, and typically 1 to 6 hours of driving per day. The technician works with limited supervision and supports customers as well as Signode technicians. The hourly wage ranges from $35.00 to $41.00, depending on responsibilities, location, experience, qualifications, and skillset. Signode offers full-time employees a benefits package that includes health, dental, and vision insurance, a 401(k), paid time off, life insurance, wellness perks, and more; benefits begin the month after the hire date.

Requirements

High school degree; technical or similar college degree is also listed.
4–5 years of transferable experience.
Experience working with electrical, mechanical, pneumatic, and hydraulic systems.
Ability to read and interpret blueprints and schematics.
PLC background; intermediate PLC knowledge is required for troubleshooting and repairs.
Microsoft Office skills, including Word, Excel, and Outlook.
Self-starter able to work with minimal supervision.
Must be based in the Milwaukee, Wisconsin area.
Ability to travel by automobile daily, with frequent overnight stays.

Nice To Haves

Professional coursework in electrical, mechanical, or automation subjects.

Responsibilities

Perform daily work in accordance with safety regulations and protocols, and complete required safety training on time.
Accurately and promptly document daily service activities and expenses in the appropriate system.
Identify complex customer and equipment problems, evaluate options, and implement effective solutions.
Read and interpret blueprints, wiring diagrams, and schematics for equipment installation, repair, upgrades, and retrofits.
Provide technical support and training to Signode technicians.
Monitor and manage scheduled service calls to ensure accuracy and completion.
Diagnose and troubleshoot mechanical, hydraulic, pneumatic, electrical, and electronic equipment problems; perform preventive maintenance, disassemble units, and replace defective parts.
Adjust equipment and test it for proper operation.
Under supervision, coordinate pre-installation meetings, inspect customer sites for product compatibility, and install, adjust, and test equipment.
Report potential unsafe conditions, follow up, and suggest solutions.
Maintain customer relationships by explaining product failures, problems, and recommended corrective actions professionally.
Communicate essential information promptly to customers, management, engineering, and other stakeholders.
Use intermediate PLC knowledge to troubleshoot and repair programmable logic controllers.
Identify upgrade and retrofit opportunities and notify appropriate parties to support quotation proposals.
Design and conduct repair and preventive-maintenance training for customers and company service representatives.
Prepare comprehensive non-conformance reports and service bulletins.
Work with the Regional Service Manager on inventory sourcing levels and equipment-specific parts.