Field Service Technician - Madison, WI
About The Position
Cash Depot is hiring a Field Service Technician to install, convert, maintain, troubleshoot, repair, and remove ATMs, Air/Vac equipment, and other company products throughout an assigned territory. The role combines mechanical and technical service, installation work, customer support, and field operations. Technicians work independently with minimal supervision and manage their daily schedules while coordinating service requests with dispatch. The position offers a guaranteed 40-hour work week, paid drive time, a company vehicle, paid training, and a Monday-through-Friday schedule. Workdays are eight hours, with start and end times varying according to customer appointments, installation schedules, and operational requirements. Occasional overtime and limited after-hours work may be needed to support customer and business needs.
Requirements
- High school diploma or GED.
- Valid driver's license with an acceptable driving record.
- Ability to obtain and maintain a DOT Medical Examiner's Certificate.
- Experience troubleshooting mechanical, electrical, or electro-mechanical equipment.
- Strong customer service and communication skills.
- Strong organizational and problem-solving abilities.
- Ability to work independently with minimal supervision.
- Ability to safely lift and move equipment required for the position.
Nice To Haves
- ATM, kiosk, vending, HVAC, telecommunications, or field service experience.
- Technical troubleshooting experience.
- Military, mechanical, maintenance, or service technician background.
- Cash handling equipment experience.
Responsibilities
- Install, convert, repair, and remove ATMs, Air/Vac equipment, and other Cash Depot products.
- Perform preventative and corrective maintenance.
- Troubleshoot electro-mechanical, hardware, and equipment issues.
- Perform scheduled ATM cash replenishment and coin removal services.
- Complete software updates, diagnostics, and equipment testing.
- Partner with dispatch to complete service requests and installations.
- Maintain inventory and communicate parts and supply needs.
- Complete required service documentation accurately and on time.
- Meet department performance metrics related to efficiency, safety, and first-time fix rates.
- Maintain strong customer relationships and represent Cash Depot professionally at customer locations.
- Communicate effectively with dispatch, management, and customers.
- Support customer needs while following security procedures.
- Assist with training and ride-alongs for other technicians.
- Recommend process and efficiency improvements.
- Participate in ongoing technical training programs.
Benefits
- Paid holidays
- Paid time off (PTO)
- Annual profit-sharing bonus program
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Company-paid short-term disability insurance
- Wellness benefit programs
- Medical deductible reimbursement program
- Paid drive time
- Company vehicle
- Paid training and certification opportunities
- Guaranteed 40-hour work week
- Advancement opportunities within Field Service and Operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
