Field Service Engineer II (SDB/SEM) Madison, WI - REMOTE

Thermo Fisher Scientific•Madison, WI

2d•Remote

About The Position

Thermo Fisher Scientific is hiring a Field Service Engineer II for its Materials and Structural Analysis Electron Microscopy business. The role supports customers using high-performance microscopy workflows and requires a candidate residing within the assigned Wisconsin territory; Madison, WI, within one hour of a major airport, is strongly preferred. The position involves up to 75% travel, including regional and international travel as required. The engineer installs, maintains, diagnoses, and repairs sophisticated electron microscopy equipment at customer sites. The role also involves customer training, service documentation, feedback to product quality teams, and acting as a subject-matter expert and training resource. Work takes place in laboratory and cleanroom environments and may involve PPE, strong odors, and hazardous or toxic materials.

Requirements

Bachelor's degree and 3+ years of hands-on technical experience with electronic systems, including installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, or FIB; or an equivalent combination of education and technical experience.
Detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high-voltage systems, or similar systems.
Ability to deal effectively with customers.
Excellent interpersonal communication skills and professional working proficiency in English.
Consistent record of repairing sophisticated systems and subsystems down to the component level.
Literacy in MS-DOS and Windows software environments.
Ability to read and interpret schematics.
Familiarity with ultra-high-vacuum phenomena and technology.
Ability to acquire a valid passport and travel regionally and internationally as required.
Valid driver's license.
Ability to lift up to 50 lbs.

Nice To Haves

Residence in Madison, WI, within one hour of a major airport is strongly preferred.

Responsibilities

Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure it is working accurately.
Conduct scheduled, planned maintenance visits at customer sites.
Diagnose and repair equipment for customers and other field personnel.
Develop positive working relationships with customers, system users, and company personnel.
Travel, sometimes on short notice, to customer sites to resolve problems or support other field service personnel.
Complete and submit field service reports.
Train customers and users on system maintenance.
Provide feedback to product quality teams.
Help write, update, and correct Thermo Fisher system documentation.
Provide input for reports, including identifying and isolating outstanding system problems.
Act as a subject-matter expert and resource for training.