Field Claims Adjuster - Auto Damage - Madison, WI

Military Spouse Corporate Career Network•Madison, WI

12d•Onsite

About The Position

Progressive is seeking an auto damage claims adjuster to serve as a point of contact for customers and direct and make decisions about the repair process from beginning to end. The adjuster manages an individual inventory while working independently, and works closely with body shops and others to negotiate repair pricing and assess liability. This is a field position involving frequent driving within an assigned geographical area. The adjuster may also cover assignments outside that area and may occasionally be required to report to an office. Work may take place in the field, office, body shop, network shop, or service center.

Requirements

At least four years of relevant work experience, including one year of appraisal/estimatics or insurance experience; OR an associate degree and at least three years of relevant work experience, including one year of appraisal/estimatics or insurance experience; OR a bachelor's degree and at least one year of appraisal/estimatics or insurance experience.
Valid driver's license and auto insurance, and compliance with Progressive's driving standards and/or policies.
Leadership and conflict management skills, strong attention to detail, and a passion for excellent customer service.

Responsibilities

Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
Negotiate the repair process with body shops.
Document claim information and make decisions consistent with claims standards and local laws.
Evaluate and handle claim payments and resolve claims without payments.
Review and determine the validity of supplement requests.
Manage an individual claim inventory and assess liability.

Benefits

401(k) with dollar-for-dollar company match up to 6%.
Medical, dental, and vision insurance, including free preventive care.
Wellness and mental health programs.
Health care flexible spending accounts and health savings accounts.
Life insurance.
Paid time off, including volunteer time off.
Paid and unpaid sick leave where applicable.
Short- and long-term disability.
Parental and family leave.
Military leave and pay.
Employee Resource Groups and a diverse, inclusive, and welcoming culture.
Career development and tuition assistance.
Annual cash incentive payment through Gainshare, up to 16% of eligible earnings based on company performance.