Field Claims Adjuster - Auto Damage - Madison, WI
About The Position
As an auto damage claims adjuster, you will serve as Progressive’s point of contact with customers, directing and making decisions about the repair process from beginning to end. You will manage your own inventory independently and work closely with body shops and others to negotiate repair pricing and assess liability. The role calls for leadership and conflict management skills, attention to detail, and a commitment to excellent customer service. This is a field position with access to a company car and frequent driving within an assigned geographical area. Workload is assessed collectively, so you may cover assignments outside your geographical area and may occasionally be required to report to an office.
Requirements
- At least four years of relevant work experience, including one year of appraisal/estimatics or insurance experience; or an associate degree and at least three years of relevant work experience, including one year of appraisal/estimatics or insurance experience; or a bachelor's degree and at least one year of appraisal/estimatics or insurance experience.
- Valid driver's license and auto insurance.
- Must comply with Progressive’s driving standards and/or policies.
- Physical ability to move and/or lift 20 pounds, and to climb, balance, stoop, crouch, crawl, bend, stretch, walk, twist, and/or lie on the floor as needed.
- Ability to work around fumes, dust, and odors from chemicals and solvents typically found in body shops.
Responsibilities
- Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
- Negotiate the repair process with body shops.
- Document claim information and make decisions consistent with claims standards and local laws.
- Evaluate and handle claim payments and resolve claims without payments.
- Review and determine the validity of supplement requests.
Benefits
- 401(k) with dollar-for-dollar company match up to 6%.
- Medical, dental, and vision coverage, including free preventative care.
- Wellness and mental health programs.
- Health care flexible spending accounts and health savings accounts.
- Life insurance.
- Paid time off, including volunteer time off.
- Paid and unpaid sick leave where applicable.
- Short- and long-term disability.
- Parental and family leave.
- Military leave and pay.
- Career development and tuition assistance.
- Annual cash incentive payment up to 16% of eligible earnings based on company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
