Service Manager, Milwaukee WI

A1 Garage Door Service•Milwaukee, WI

22h

About The Position

A1 Garage Door is hiring a Service Manager in Milwaukee, Wisconsin. The Service Manager assists with the daily tasks of an Area Manager, including scheduling, coaching, warehouse organization, inventory management, and garage door service work. The role provides direct oversight and guidance to as many as 20 field employees, including service and maintenance technicians. It also supports employee development and operational, financial, fleet, and warehouse activities.

Requirements

At least 3 years of managerial experience supporting and training a team.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
Excellent time-management skills and a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Proficiency with Microsoft Office Suite or related software.
Computer skills sufficient to learn and use the current CRM system, ServiceTitan.
Ability to lift up to 50 pounds at times.
A kind and respectful approach to working with others.

Responsibilities

Provide direct oversight and guidance to up to 20 field employees, including service technicians and maintenance technicians.
Handle batch deposits, track Divvy expenses, and make purchases.
Track budgets and profit and loss statements.
Monitor and manage the fleet.
Order and organize non-inventory items.
Audit and review inventory counts for accuracy and resolve discrepancies.
Organize warehouse space and perform or oversee cleaning duties; maintain products, tools, equipment, and work areas in a clean, orderly, and safe condition.
Provide performance-management guidance to line management through weekly one-on-ones and as needed, including coaching, performance improvement plans, career development, and disciplinary actions.
Manage hiring events, recruiting, interviewing, and employee onboarding and offboarding.
Develop apprentices toward technician roles, technicians toward senior technician roles, and senior technicians toward field supervisor roles and beyond.
Assist with scheduling, coaching, warehouse organization, inventory management, and garage door service work.