Service Manager, Milwaukee WI

A1 Garage Door Service•Milwaukee, WI

3d•$70,000 - $75,000

About The Position

A1 Garage Door is hiring a Service Manager in Milwaukee, Wisconsin. The Service Manager assists with the daily tasks of an Area Manager, including scheduling, coaching, warehouse organization, inventory management, and garage door service work. The role provides direct oversight and guidance to as many as 20 field employees, including service and maintenance technicians, and supports employee development and operational performance.

Requirements

Be nice and treat others well.
At least 3 years of managerial experience supporting and training a team.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
Excellent time-management skills and a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Proficiency with Microsoft Office Suite or related software.
Computer skills sufficient to learn and use the current CRM system, Service Titan.
Ability to lift up to 50 pounds at times.

Responsibilities

Provide direct oversight and guidance to up to 20 service and maintenance technicians.
Assist with scheduling and coaching.
Handle batch and deposit responsibilities, track Divvy expenses, and make purchases.
Track budgets and profit and loss statements.
Actively monitor and manage the fleet.
Order and organize non-inventory items.
Audit and review inventory counts, ensuring accuracy and addressing discrepancies.
Organize warehouse space and perform or oversee cleaning duties.
Maintain products, tools, equipment, and the work area in a clean, orderly, and safe condition.
Provide performance management guidance to line management through weekly one-on-ones and as needed, including coaching, performance improvement plans, career development, and disciplinary actions.
Manage hiring events, recruiting, interviewing, and employee onboarding and offboarding.
Develop apprentices into technicians, technicians into senior technicians, and senior technicians into field supervisors and beyond.
Assist with garage door service work.