Field Service Technician - HW - Milwaukee, WI
About The Position
The Field Service Technician performs hardware service for Varian equipment in southern Wisconsin. The role focuses primarily on preventive maintenance for Varian Medical Systems linear accelerators, imaging systems, and associated medical equipment, helping ensure that customer equipment operates efficiently. The technician works in a designated service region and represents Varian Medical Systems while carrying out maintenance according to documented procedures and company guidelines. The position requires performing scheduled preventive maintenance outside normal business hours, managing a daily and weekly service schedule across the region, and escalating incidents or requesting assistance when appropriate. The technician also completes work orders, expense reports, parts and consignment records, and other required documentation, and communicates follow-up actions to the primary assigned representative. Client-site access requires meeting and maintaining applicable vendor credentialing requirements.
Requirements
- High school degree or equivalent.
- Excellent time-management and professional communication skills for internal and customer-facing interactions.
- Ability to develop and maintain strong customer relationships using written, verbal, and interpersonal communication skills.
- Ability to frequently use technical documentation, standards, principles, concepts, and techniques in the field.
- Basic knowledge of electronic, electromechanical, pneumatic, hydraulic, and plumbing systems.
- Familiarity with basic handheld test equipment used to verify or check electronic equipment, including digital multimeters and digital oscilloscopes.
- Basic technical experience with microcomputers or PC-based systems.
- Basic technical knowledge and experience with simple hand tools.
- Ability to meet and maintain applicable vendor credentialing and customer-site access requirements, which may include identity verification, background checks, drug screening, immunizations, annual TB testing, and assigned training.
Nice To Haves
- Vocational training or military experience with electronics.
Responsibilities
- Perform periodic and preventive maintenance on linear accelerators, imaging systems, and associated medical equipment according to documented procedures and company guidelines.
- Carry out maintenance activities outside normal business hours.
- Manage time and maintain a daily and weekly schedule to perform preventive maintenance throughout the designated service region.
- Recognize when incidents need to be escalated and request assistance from more tenured representatives or leadership when necessary.
- Complete and submit field service work orders and expense reports in a timely manner.
- Manage consignment parts and other required documentation according to company procedures.
- Communicate required follow-up actions to the primary assigned representative.
- Meet and maintain vendor credentialing and other requirements needed for access to customer sites.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
- Paid parking or public transportation
- Paid time off
- Paid sick and safe time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
