Field Service Technician - HW - Boston, MA
About The Position
The Field Service Technician (Hardware) performs preventive maintenance on Varian Medical Systems linear accelerators, imaging systems, and associated medical equipment to help ensure customer equipment operates efficiently. The technician works in a designated field service region and represents VMS, carrying out scheduled maintenance according to documented procedures and company guidelines, including outside normal business hours. This is a field-based remote position requiring onsite work at several local customer locations; the candidate must live near or be willing to relocate to Greater Boston. The role involves planning and managing a daily and weekly service schedule, recognizing when incidents need escalation or additional support, and communicating follow-up actions to the primary assigned representative. Administrative responsibilities include timely submission of field service work orders and expense reports, as well as management of consignment parts and other required documentation. The technician must maintain vendor credentialing and meet company- and customer-defined site-access requirements. A valid driver’s license and compliance with the company Fleet Safety Policy are required.
Requirements
- High school degree or equivalent.
- Excellent time-management and professional communication skills with internal teams and customers.
- Ability to develop and maintain customer relationships using strong written, verbal, and interpersonal communication skills.
- Ability to use technical documentation, standards, principles, concepts, and techniques in the field.
- Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic, and plumbing systems.
- Familiarity with basic operation of handheld electronic test equipment, including digital multimeters (DVM/DMM) and digital oscilloscopes.
- Basic technical experience with microcomputers and PC-based systems.
- Basic technical knowledge and experience using simple hand tools.
- Ability to meet vendor credentialing and customer-site access requirements, which may include identity verification, background checks, drug screens, immunizations, annual TB testing, and assigned training, unless prohibited by law.
- Must hold a valid driver’s license in the state of residence and meet the Fleet Safety Policy requirements, including restrictions relating to DUI/DWI convictions or pending charges and serious moving violations, subject to applicable law.
- Must be legally authorized to work in the United States without current or future employer-sponsored work authorization.
- Must live within close proximity to, or be willing to relocate to, the Greater Boston area.
Nice To Haves
- Vocational training or military experience with electronics.
- Ability to understand and use the escalation process involving Field Service Representatives, Management, Service Delivery and Support, Product Support Engineering, and Applications.
- Completion of all required VMS training classes for Hardware Preventive Maintenance.
- Familiarity with email, Microsoft Word, Excel, and PowerPoint.
- Experience with HCM software such as Workday, or an equivalent ERP product and productivity software.
- Strong ability to manage customer expectations while building and maintaining positive relationships.
Responsibilities
- Perform periodic and preventive maintenance on linear accelerators and associated medical equipment outside normal business hours, following documented procedures.
- Manage time and maintain a daily and weekly schedule to complete preventive maintenance throughout the service region.
- Recognize when incidents require escalation and request additional assistance from experienced representatives or leadership when needed.
- Complete and submit field service work orders and expense reports on time.
- Manage consignment parts and other required documentation according to VMS procedures.
- Communicate required follow-up actions to the primary assigned representative.
- Maintain vendor credentialing and comply with company and customer requirements for access to customer sites.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
- Paid parking/public transportation
- Paid time off
- Paid sick and safe time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
