Field Service Engineer - Boston, MA.
About The Position
The Field Service Engineer is responsible for customer satisfaction in all aspects of the role, including increasing throughput, decreasing downtime, performing regular preventive maintenance, and completing upgrades as directed by Beckman Coulter technical staff. The role serves as a customer advocate and steward for the company, and reports to the District Service Manager as part of the Life Sciences Service Organization. This remote position covers New England, upstate New York, Quebec, part of Ontario, and the Maritimes. The engineer services Beckman Coulter products at customer facilities, builds customer relationships, supports commercial initiatives, and responds promptly to customer needs, emphasizing a first-time fix through problem-solving. The role requires up to 70% travel by air and/or car, including overnight stays; travel is primarily domestic but may occasionally be international.
Requirements
- Associate’s degree in mechanical, electrical, or biomedical engineering, or life science, or equivalent military experience working on mechanical, technical, laboratory, pneumatic, or related instruments.
- At least 1 year of experience problem-solving, diagnosing, or troubleshooting instrumentation challenges using a variety of methods.
- Valid driver’s license with an acceptable driving record.
- Ability to travel up to 70% by air and/or car, including overnight stays; travel is primarily domestic and may occasionally be international.
- Ability to regularly lift, move, slide, raise, and/or place up to 50 pounds unassisted.
- Ability to stand, walk for prolonged periods, sit, squat, kneel, ascend and descend stairs, and reach with hands and arms.
Responsibilities
- Service Beckman Coulter products at customer facilities.
- Cultivate customer relationships and support commercial initiatives.
- Address customer needs promptly, using problem-solving to emphasize a first-time fix.
- Help increase throughput, decrease downtime, perform preventive maintenance, and complete upgrades as directed by Beckman Coulter technical staff.
- Advocate for internal and external customers while representing the company.
Benefits
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Bonus/incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
