Field Service Engineer (2nd Shift) - Radiology - Boston, MA

Bayer•Boston, MA

12h•Onsite

About The Position

The Field Service Engineer provides direct on-site emergency service, preventive maintenance, and installation support to end-user customers, with the goal of ensuring high customer satisfaction. The role also supports Service Zone revenue targets, carries work-group sales responsibilities, and communicates product sales opportunities to Sales and Applications colleagues. Willingness to develop and use sales skills is required. The position works primarily second shift across the Boston Metro area. The candidate must live in or around Boston and should expect travel of up to 75% within the territory, including extensive driving (approximately 50,000 to 75,000 miles per year), and occasional national, overnight, or extended travel. The typical work week approaches 50 hours, with on-call duty as needed by the Zone Service Manager. The role involves working with contaminated products, exposure to X-rays and magnetic fields, contact with sick patients, and lifting equipment weighing more than 50 pounds. It also requires maintaining a company vehicle and tools, managing inventory, safeguarding proprietary materials, and supporting service revenue, billing, collections, and sales activities.

Requirements

Associate’s degree in Electronics, IT Networking, Computer Science, or a relevant discipline, plus 2 years of applicable experience; or a bachelor’s degree in a relevant discipline.
Equivalent military experience or training in Electronics, Aviation, IT, Computer Science, or related areas, with 2 years of applicable experience, may be considered in lieu of a degree.
Technical trade skills such as soldering, electrical installation, and troubleshooting.
Prior experience in a customer-facing role.
Demonstrated ability to work in a fast-paced, self-directed environment.
Good verbal and written communication skills, flexibility, and sound judgment.
Ability to prioritize workload and tasks to maximize revenue.
Proficiency in Microsoft Office and comfort using company-specific databases and CRM systems.
Ability to travel within the assigned territory and nationally, sometimes overnight and for extended periods.
Valid driver’s license.
Ability to work primarily second shift and perform on-call duty as needed.
Ability to lift equipment weighing more than 50 pounds.

Nice To Haves

Demonstrated knowledge of the medical device and radiology business.
Prior experience in a field service role and/or a regulated industry.

Responsibilities

Perform preventive maintenance, repairs, and installations at end-user customer sites using approved Bayer documentation.
Schedule and organize work activities to ensure efficient operations.
Organize and reorder inventory valued at $20,000 to support quality work and reduce defective or incomplete customer visits.
Return defective inventory for replenishment.
Price service calls, offer discounts, and convert service calls to full contracts when appropriate.
Generate service revenue of up to $500,000 within the assigned work group; individual revenue responsibilities may vary.
Prepare and develop sales quotes and follow through to close sales.
Contact end-user customers, purchasing agents, and Bayer dealers to finalize and request orders.
Work with Service Admin/MSRC billing processors to ensure proper and timely invoicing.
Assist with collection activities within the assigned territory.
Generate customer interest and communicate it to the Service Marketing Representative when appropriate.
Generate and communicate sales leads to the appropriate sales representative for new product or disposable opportunities.
Maintain the company car, including oil changes and tire rotations, and keep tools in good working order.
Safeguard proprietary information and materials from non-Bayer personnel, including service and training manuals, diagnostic and calibration software, and BIT keys.