Field Service Engineer - Boston, MA 2nd shift

Philips•Boston, MA

1d•Onsite

About The Position

The Field Service Engineer is responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. The role provides field service in the Boston, Massachusetts area and requires approximately 70% travel across the assigned geography, averaging 1–4 hours of driving daily. Occasional overnight stays and travel by air and/or train may be required. The position works second shift, beginning at 12 p.m. or later; the specific shift time is determined upon offer. The engineer diagnoses and resolves electronic, network, and mechanical problems; performs preventive maintenance, field change orders, installations, and related tasks; and completes required administrative documentation in accordance with Philips, state, and federal requirements. The engineer also contributes to the regional work team, develops service capabilities, and uses available support and escalation processes to resolve customer and system issues. This is a field role, generally performed at customer or supplier locations. Work may also take place in an office or home office and in a hospital or healthcare environment. The position requires the ability to work flexible hours based on business needs, including second or third shifts, weekends, on-call duty, and mandatory extra hours depending on workload. The engineer must be able to work safely with radiation sources and/or radioactive materials and wear required personal protective equipment. Applicants must reside within commuting distance of Boston, Massachusetts, and have U.S. work authorization; sponsorship is not available. Compensation is hourly and varies by work location: $32.00–$51.00 in Massachusetts or $30.00–$45.00 in New Hampshire, with overtime eligibility and a second-shift differential. The role also includes field service and lead-generation incentive bonus plans, on-call pay, a company fleet/car, training, and advancement opportunities.

Requirements

At least 1 year of experience in a diagnostic imaging service environment, either field- or hospital-based, or at least 3 years of experience in another electromechanical industry.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
Knowledge and use of necessary tools and test equipment.
Associate degree in electronics or a related field, or an equivalent combination of education and the stated experience.
Ability to meet the position’s physical, cognitive, and environmental requirements, with or without accommodation.
Ability to work in an office/home office or remote setting and in a hospital/healthcare environment, while adhering to applicable requirements.
Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment.
U.S. work authorization; candidates requiring work-authorized visa sponsorship now or in the future will not be considered.
Residence within commuting distance of Boston, Massachusetts.

Nice To Haves

Experience with diagnostic x-ray, cardiovascular, cath lab, or image-guided therapy equipment.

Responsibilities

Provide customer service by following customer entitlements, setting clear expectations, meeting commitments and arrival times, and addressing customer needs.
Understand customers’ businesses and competitive environments and generate service revenue.
Participate in the regional work team, improve team processes, and identify training gaps.
Seek opportunities to increase capability and capacity, including qualifying in multiple modalities and learning new tools.
Complete administrative duties and documentation within established Philips, state, and federal regulatory requirements and timeframes, including timesheets, service work orders, expense reports, field change orders, preventive maintenance, installation documents, and site and service documentation.
Follow established training, quality, and safety requirements.
Use tools, support, resources, and escalation processes within required timeframes to resolve customer and system problems.
Complete preventive maintenance, field change orders, installations, and related tasks; diagnose and resolve electronic, network, and mechanical problems.
Travel approximately 70% across the assigned geography, including daily driving and occasional overnight, air, and/or train travel.
Work flexible hours as needed, including second or third shifts, weekends, on-call duty, and mandatory extra hours depending on workload.
Work safely with radiation sources and/or radioactive materials and wear required personal protective equipment.