Field Service Engineer- Boston, MA

Abbott • Boston, MA

1d • $27 - $53 • Remote

About The Position

Abbott is hiring a Field Service Engineer II for its Diagnostics Division. This field-based, remote role serves the Boston, Massachusetts territory and supports customers as a technical expert. The engineer installs, maintains, and troubleshoots diagnostic instruments while ensuring regulatory and quality compliance and customer satisfaction. The role involves managing a territory, resolving complex service issues, coordinating with other teams, and helping ensure reliable diagnostics that support patient care. Travel is required; the posting gives differing estimates of up to 30% and 50% of the time. A valid driver’s license is required.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel within the assigned territory; the posting states up to 30% in the role description and 50% in the travel field.
• Valid driver’s license.
• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.
• Proficiency with computer applications including Word, Excel, PowerPoint, and Internet, as well as remote computing tools such as VPN and remote troubleshooting.
• Effective communication and interpersonal skills.

Responsibilities

• Install diagnostic systems and perform preventive maintenance and corrective repairs to maintain instrument performance and compliance with quality standards.
• Diagnose technical problems across multiple complex instruments, accurately document resolutions, and close service calls within defined timelines.
• Manage customer issues through resolution or escalation, communicate proactively, and build strong customer relationships.
• Plan and prioritize territory service visits, maintain accurate inventory, and support on-call rotation, after-hours coverage, and travel for training or critical account support.
• Follow regulatory, quality-system, and laboratory safety guidelines, and maintain documentation for audits.
• Partner with cross-functional teams and provide guidance to other Field Service Representatives.
• Meet service sales, cost-of-service, and key performance indicator targets for assigned accounts.
• Use remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, providing an affordable and convenient path to a bachelor’s degree.
• Health and wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level