Field Service Engineer - Boston, MA Area

Sartorius Stedim•Boston, MA

1d•Remote

About The Position

Sartorius has a remote-based position for a Field Service Engineer in the Boston, MA area. In this role, you will ensure reliable operation and availability of Sartorius equipment by performing on-site and remote service activities in line with defined procedures and service standards, contributing to customer satisfaction and stable system performance.

Requirements

Bachelor’s degree in Engineering or equivalent technical qualification
3+ years of experience in field service, maintenance or technical support roles involving technical equipment or systems
Solid ability to diagnose and resolve mechanical, electrical or software‑related issues using defined procedures
Good understanding of equipment functionality and service processes
Clear communication skills and customer‑oriented mindset to explain technical topics effectively
Ability to work in accordance with structured service processes and documentation requirements
Valid driver’s license and willingness to travel
Ability to occasionally lift up to 22 kilograms and frequently lift up to 9 kilograms
Identification with our core values: Sustainability, Openness, Enjoyment

Responsibilities

Perform installations, calibrations and preventive maintenance on Sartorius equipment by following established service procedures and technical documentation to ensure correct functionality and operational reliability
Provide on-site and remote technical support to customers by diagnosing technical issues using standard diagnostic tools and applying predefined corrective actions to restore equipment operation
Resolve technical issues within defined guidelines and escalation frameworks by applying approved solutions to minimize equipment downtime and service interruptions
Escalate complex or unresolved technical issues to higher support levels by documenting symptoms, findings and actions taken to support efficient resolution
Maintain accurate service records by documenting service activities, findings and corrective actions in service systems to ensure transparency and traceability
Support service quality and compliance by adhering to service processes, safety requirements and documentation standards to ensure consistent service delivery

Benefits

Mentoring
leadership programs
internal seminar offerings
Paid vacation
sick time
corporate holidays
community service day
flexible work schedules
Comprehensive onboarding, including a virtual online platform
Mutual support
team spirit
international collaboration
communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
variety of medical plans to choose from
dental
vision
EAP
other wellness programs
Working in smart buildings with the latest technology and equipment
401 k (with generous company match)
HSA
FSA (dependent care & healthcare spending)
Transportation Commuter Account
Basic Life Insurance
AD&D
EAP
Family Planning & Women’s Health
Health Advocate
Supplemental Life Insurance (employee, spouse & dependents)
Legal Services
LTD & STD
Critical Illness Insurance
Student Loan Tuition Refinance Service