Field Service Engineer - Boston, MA Area

Sartorius•Boston, MA

2d•Remote

About The Position

Sartorius is hiring a remote-based Field Service Engineer serving the Boston, Massachusetts area. The role ensures reliable operation and availability of Sartorius equipment through on-site and remote service activities performed according to defined procedures and service standards. The engineer supports customer satisfaction and stable system performance by installing, calibrating, and maintaining equipment; diagnosing and resolving technical issues; escalating complex cases; and maintaining accurate service documentation. The position also requires adherence to service processes, safety requirements, and documentation standards.

Requirements

Bachelor’s degree in Engineering or an equivalent technical qualification.
At least 3 years of experience in field service, maintenance, or technical support involving technical equipment or systems.
Ability to diagnose and resolve mechanical, electrical, or software-related issues using defined procedures.
Good understanding of equipment functionality and service processes.
Clear communication skills and a customer-oriented mindset, including the ability to explain technical topics effectively.
Ability to work according to structured service processes and documentation requirements.
Valid driver’s license and willingness to travel.
Ability to occasionally lift up to 22 kilograms and frequently lift up to 9 kilograms.
Identification with Sartorius’s core values: Sustainability, Openness, and Enjoyment.

Responsibilities

Install, calibrate, and perform preventive maintenance on Sartorius equipment according to established procedures and technical documentation.
Provide on-site and remote technical support, diagnosing equipment issues with standard diagnostic tools and applying predefined corrective actions.
Resolve technical issues within defined guidelines and escalation frameworks using approved solutions to minimize downtime and service interruptions.
Escalate complex or unresolved technical issues to higher support levels, documenting symptoms, findings, and actions taken.
Maintain accurate service records by documenting service activities, findings, and corrective actions in service systems.
Follow service processes, safety requirements, and documentation standards to support consistent service quality and compliance.

Benefits

Mentoring, leadership programs, and internal seminars.
Paid vacation, sick time, corporate holidays, and a community service day.
Flexible work schedules.
Comprehensive onboarding, including a virtual online platform.
A supportive culture, team spirit, international collaboration, and employee communities.
Medical plan options, dental and vision coverage, an Employee Assistance Program, and other wellness programs.
Smart buildings with modern technology and equipment.
401(k) retirement savings plan with company match.
Health savings account, flexible spending accounts for dependent care and healthcare, and a transportation commuter account.
Company-paid basic life insurance, AD&D, Employee Assistance Program, family planning and women’s health benefits, and Health Advocate.
Optional supplemental life insurance, legal services, long- and short-term disability insurance, critical illness insurance, and student loan tuition refinance service.