Field Service Engineer- Boston, MA

Abbott • Boston, MA

2d • Remote

About The Position

Abbott is hiring a Field Service Engineer II for its Diagnostics Division. This field-based, remote position serves the Boston, Massachusetts territory. The engineer supports customers as a technical expert by installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. The role involves managing the assigned territory, resolving complex technical issues, and collaborating across teams to deliver service and meet business goals. The work helps ensure reliable diagnostics that support patient care.

The position requires travel within the territory. The posting gives two travel figures: up to 30% in the opportunity description and 50% in the job details. The role also includes participation in an on-call rotation, after-hours coverage, and travel for training or critical account support.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel within the assigned territory; the posting specifies up to 30% in one section and 50% in another.
• Valid driver’s license.

Nice To Haves

• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.
• Proficiency with computer applications including Word, Excel, PowerPoint, and Internet tools, and remote computing tools such as VPN and remote troubleshooting.
• Effective communication and interpersonal skills.

Responsibilities

• Install diagnostic systems and perform preventive maintenance and corrective repairs to ensure optimal performance and compliance with quality standards.
• Troubleshoot technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Manage customer issues through resolution or escalation, provide service, and build customer relationships through proactive communication.
• Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hours coverage, and travel for training or critical account support.
• Follow regulatory, quality system, and laboratory safety guidelines and maintain accurate documentation for audits.
• Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives.
• Meet service sales, cost-of-service, and key performance indicator targets for assigned accounts.
• Use remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Benefits

• Career development opportunities with an international company.
• Potential qualification for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, described as an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level