Field Service Engineer - Boston, MA 2nd shift

Philips•Boston, MA

2d•$30 - $51•Onsite

About The Position

The Field Service Engineer is responsible for managing customer relationships through effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. The role supports diagnostic imaging and related equipment, resolves electronic, network, and mechanical problems, and completes preventive maintenance, field change orders, installations, and associated documentation. This is a field role covering a specified geography, with approximately 70% travel. Average daily driving time is 1–4 hours; occasional overnight stays and air or train travel may be required. The position covers second-shift hours beginning at 12 PM or later, with the specific hours determined upon offer. Flexible hours, including weekends, on-call work, and mandatory extra hours based on workload, may be required. The role may involve working in a home or remote office and in hospital or healthcare environments, including safely working around radiation sources or radioactive materials while wearing required protective equipment.

Requirements

At least 1 year of experience in a diagnostic imaging service environment, either field- or hospital-based, or at least 3 years of experience in another electromechanical industry.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
Knowledge and use of necessary tools and test equipment.
Associate degree in electronics or a related field, or an equivalent combination of education and the specified experience.
Ability to meet the minimum physical, cognitive, and environmental requirements of the Field Service position, with or without accommodation.
Ability to work in an office/home office or remote setting and in a hospital/healthcare environment, adhering to applicable requirements.
Ability to work flexible hours based on business needs, including second or third shifts, weekends, on-call work, and mandatory extra hours dependent on workload.
Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment.
US work authorization; sponsorship for a work-authorized visa is not available.
Must reside within commuting distance of Boston, Massachusetts.

Nice To Haves

Experience with diagnostic x-ray, cardiovascular, cath lab, or image-guided therapy equipment.

Responsibilities

Deliver exceptional customer service by observing customer entitlements, setting clear expectations, meeting commitments and arrival times, and resolving customer needs.
Understand customers’ businesses and competitive environments and generate service revenue.
Participate in the regional work team, improve team processes, identify training gaps, and seek opportunities to increase team capability and capacity.
Complete administrative duties within Philips, state, and federal regulatory requirements and timeframes, including timesheets, service work orders, expense reports, field change orders, preventive maintenance, installation documents, and site and service documentation.
Follow established training, quality, and safety requirements.
Use tools, support, resources, and escalation processes within required timeframes to resolve customer and system problems.
Complete preventive maintenance, field change orders, installations, and related tasks; diagnose and resolve electronic, network, and mechanical problems.
Travel approximately 70% across the specified geography, including daily driving and occasional overnight or air/train travel as required.