Field Service Engineer (2nd Shift) - Radiology - Boston, MA

Bayer•Boston, MA

1d•$64,000 - $94,000•Onsite

About The Position

The Field Service Engineer provides on-site emergency service, preventive maintenance, and installation support to end-user customers, with a focus on customer satisfaction. The role also supports Service Zone revenue targets through sales responsibilities, communicating product opportunities to Sales and Applications teams, and using sales skills to develop and close business. The position works primarily second shift across the Boston metropolitan area, requires residence in or around Boston, and involves travel of up to 75% within the territory. Extensive driving, averaging 50,000–75,000 miles per year, is expected. The typical workweek approaches 50 hours, with on-call duty as needed by the Zone Service Manager. Work may involve contaminated products, exposure to X-rays and magnetic fields, contact with sick patients, and lifting equipment weighing more than 50 pounds.

Requirements

Associate’s degree in Electronics, IT Networking, Computer Science, or a relevant discipline, plus 2 years of applicable experience; or a bachelor’s degree in a relevant discipline.
Equivalent military experience or training in Electronics, Aviation, IT, Computer Science, or relevant areas, with 2 years of applicable experience, may be considered in lieu of a degree.
Technical trade skills such as soldering, electrical installation, and troubleshooting.
Prior experience in a customer-facing role.
Ability to work in a fast-paced, self-directed environment.
Good verbal and written communication skills, flexibility, and sound judgment.
Ability to prioritize workload and tasks to maximize revenue.
Proficiency in Microsoft Office and comfort using company-specific databases and CRM systems.
Ability to travel within the assigned territory and nationally, including overnight and extended trips.
Valid driver’s license.
Ability to perform a role involving extensive driving, on-call duty as needed, exposure to contaminated products, X-rays and magnetic fields, and lifting equipment over 50 pounds.

Nice To Haves

Demonstrated knowledge of the medical device and radiology business.
Prior experience in a field service role and/or a regulated industry.

Responsibilities

Perform preventive maintenance, repairs, and installations at customer sites using approved Bayer documentation.
Schedule and organize work activities to support efficient operations.
Organize and reorder inventory valued at approximately $20,000, and return defective inventory for replenishment.
Price service calls, offer discounts, and convert customers to full service contracts when appropriate.
Generate service revenue of up to $500,000 within the assigned work group; individual revenue responsibilities may vary.
Prepare and develop sales quotes, follow through to close sales, and contact end users, purchasing agents, and Bayer dealers to finalize and request orders.
Work with Service Admin/MSRC billing processors to support accurate and timely invoicing and assist with collection activities in the territory.
Generate customer interest and communicate opportunities to the Service Marketing Representative as appropriate.
Identify and communicate sales leads for new products or disposable opportunities to the appropriate sales representative.
Maintain the company car and tools in good working order; tools are valued at approximately $35,000–$45,000.
Safeguard proprietary information from non-Bayer personnel, including service and training manuals, diagnostic and calibration software, and BIT keys.