Service Technician - Boston, MA

Greystar Management Services•Boston, MA

4d•Onsite

About The Position

The Service Technician performs technical and mechanical work to ensure that the property’s buildings, grounds, amenities, and common areas meet the company’s standards for cleanliness, appearance, safety, and functionality. The role handles resident service requests and preventive maintenance, prepares vacant apartments for leasing and move-ins, maintains inventory and work documentation, and helps care for common areas and grounds. The technician also follows safety and risk-management policies, may inspect contractors’ work, and assists with property inspections. The position requires a flexible schedule that includes on-call coverage during evenings, weekends, and holidays, and may require travel to assist other properties or attend training and business meetings.

Requirements

Certified Service Technicians must have EPA Type I and II or Universal certification for refrigerant recycling.
All Service Technicians must hold certifications required by state and local jurisdictions.
A valid driver’s license is required to operate a golf cart on the property when applicable, depending on property size.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.
May be required to travel to other properties, training classes, or business meetings as needed.

Responsibilities

Complete resident-generated work orders and preventive maintenance by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Prepare vacant apartments for leasing and move-ins by conducting pre-move-out inspections, creating maintenance punch lists, coordinating vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting completed work.
Track and manage materials, supplies, equipment, and tools; return unused items to their designated locations and notify the maintenance supervisor of reordering needs.
Complete service-request documentation and other paperwork accurately, completely, and on time.
Maintain grounds, common areas, and amenities by removing trash and debris, pressure-washing breezeways and pool areas, cleaning, and painting curbs and signage as needed.
Support cost-control programs by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Follow safety and risk-management policies, participate in routine safety meetings, complete required safety training, and report accidents and incidents promptly and accurately.
Periodically inspect contractors’, vendors’, and other service providers’ work to verify quality, scope, materials, and specifications as required.
Assist with routine and periodic property inspections, identify safety and repair concerns, and communicate the property’s physical needs to management.

Benefits

Eligible onsite team members may receive a housing discount at Greystar-managed communities, subject to discount terms and unit availability.
Quarterly or annual bonus eligibility for corporate positions, based on individual and company performance; onsite positions may be eligible for weekly, monthly, and/or quarterly bonuses.
Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.