Service Supervisor - Boston, MA

Greystar•Boston, MA

6d•$48 - $50•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role handles maintenance requests and routine upkeep, prepares vacant apartments for leasing and move-ins, and helps ensure work performed by team members, contractors, and vendors meets required standards. The position also supports maintenance budgeting, inventory control, safety compliance, expense control, and resident service.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide personal hand tools unless prohibited by state law; be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and other business contacts, and remain calm when addressing customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact for internal team members and external visitors, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs to maintain records and provide information for a manager’s use.
Mathematical skills to add, subtract, multiply, and divide whole numbers, decimals, and fractions for reviewing and completing financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems, including testing system pressures or handling refrigerants.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work inside and outside in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.

Nice To Haves

Property management system experience.

Responsibilities

Complete work orders generated by resident requests and perform routine community upkeep by diagnosing problems and making repairs in accordance with company policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, preparation of maintenance punch lists, scheduling vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting finished work.
Develop standards for cleanliness and appearance across community grounds, amenities, building exteriors, market-ready apartment interiors, breezeways, curbs, signage, leasing office, garbage areas, parking lots, and other buildings and common areas.
Periodically inspect work performed by service team members, assess the effectiveness of policies and procedures, and develop corrective action plans as needed.
Inspect work performed by contractors, vendors, and service providers to verify it meets quality standards, scope, and specifications.
Maintain an adequate inventory of spare parts and maintenance materials, and work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventive maintenance procedures outlined in the Policy and Procedure Manual.
Assist the Community Manager in developing budgets for regular repairs, maintenance, and capital projects.
Support cost-cutting and expense-control programs by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, ensure safety data sheets are current and accessible, and stay current on OSHA and other safety laws and requirements to support community compliance.
Provide respectful customer service to residents and others, answer questions, respond sensitively to complaints, and complete assigned work orders efficiently and urgently.
Take on-call assignments during evenings, weekends, and holidays as part of a flexible work schedule.
Travel locally as needed for business meetings, training, and other work-related responsibilities.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or no cost for basic employee-only medical coverage.
Paid time off, including 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and eligible employees receive their birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and a lifetime fertility benefit reimbursement of up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.