OnSite Specialist - Milwaukee, WI

Stryker•Milwaukee, WI

About The Position

The Endoscopy OnSite Specialist supports surgical teams and helps ensure equipment, processes, and information flow smoothly to support patient care. The role prepares and maintains surgical equipment and disposable products, provides in-room support during procedures, troubleshoots equipment, and works with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners. It also includes maintaining accurate procedure and equipment records, completing ongoing training, educating clinical staff, and following safety, facility, and privacy standards. For operating room support, the specialist sets up Stryker towers, booms, lights, and integrated suite systems according to surgeon preferences; confirms equipment operation and image routing; adjusts device settings during procedures; troubleshoots endoscopy and integration systems; and breaks down, cleans, restocks, and maintains equipment after procedures. The specialist may also support video conferencing, DICOM transfers, and EMR connectivity where applicable. For sterile processing department support, the specialist reprocesses and manages instruments according to their instructions for use, applicable HSPA/AAMI standards, and hospital policy. Duties include decontaminating and assembling instruments, performing functional checks, preparing sets for sterilization, maintaining instrumentation lists, coordinating repairs and tracking, and communicating with SPD and OR leaders. This field-based role requires rotating schedules, on-call availability, overnight and weekend shifts, and coverage at other accounts when needed. Travel is approximately 10%, including occasional overnight travel. The pay rate is $23.85 per hour.

Requirements

High school diploma or equivalent.
Zero or more years of related work experience.
Ability to work rotating schedules, including on-call, overnight, and weekend shifts, and arrive within 45 minutes when on call.
Ability to lift up to 50 pounds occasionally and 20 pounds frequently, and to stand, walk, bend, stoop, and use fine motor skills for extended periods.
Corrected visual acuity, color vision, mobility, and dexterity sufficient to identify and correct small inconsistencies in equipment or documentation.
Strong analytical, problem-solving, and time-management skills, including the ability to make independent decisions in high-pressure environments.
Ability to clearly explain and follow detailed guidelines and procedures.
Proficiency with basic computer applications such as Microsoft Office, and strong interpersonal, verbal, written, and organizational skills.
Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.
CRCST certification within six months of hire for the sterile processing role, with annual continuing education.
Experience in OR technical support or surgical services for the operating room support scope.
Familiarity with minimally invasive procedures such as laparoscopy, arthroscopy, cystoscopy, or hysteroscopy for the operating room support scope.
Excellent communication and troubleshooting skills for the operating room support scope.

Nice To Haves

Bachelor’s or associate degree, or equivalent certifications.
At least one year of experience in customer service, technical assistance, clinical support, sterile workflow operations, or operating room environments.
Knowledge of anatomy, surgical procedures, and instrumentation.

Responsibilities

Prepare, manage, and maintain surgical equipment and disposable products so they are available and functional before procedures.
Support operating room teams during procedures by anticipating equipment needs and making timely adjustments.
Troubleshoot routine and complex equipment issues using independent judgment.
Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners.
Document procedure information, equipment usage, monthly performance metrics, and account updates.
Complete ongoing training and educate clinical staff on product use.
Follow safety, facility, and patient privacy standards while maintaining a professional, customer-focused approach.
Provide flexible coverage, including rotating schedules, on-call, overnight, and weekend shifts, and support other accounts as needed.
Set up Stryker towers, booms, lights, and integrated suite systems according to surgeon preferences.
Confirm equipment functionality and image routing before procedures, and adjust camera, monitor, and device settings intraoperatively.
Troubleshoot endoscopy and integration systems and manage post-procedure equipment breakdown and staging.
Clean and disinfect towers and components, restock consumables, and perform basic maintenance.
Support video conferencing, DICOM transfers, and EMR connectivity where applicable.
Reprocess surgical instruments according to instructions for use, HSPA/AAMI standards, and hospital policy.
Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation; perform in-line function testing.
Wrap and containerize sets for sterilization, maintain instrumentation lists, and facilitate repairs, replacements, and instrument tracking.
Communicate with SPD and OR leaders about equipment readiness and process improvements.