Specialist, IRIS Consulting (Milwaukee County, WI)

Molina Healthcare•Long Beach, WI

7d•Remote

About The Position

The IRIS Consultant (IC) partners remotely with people in the Wisconsin IRIS Program and TMG IRIS Consultant Agency to help them navigate the program and achieve their long-term care goals. The position is home-based and includes regularly scheduled visits with participants in their homes and communities. ICs help participants identify goals and develop customized IRIS plans related to areas such as employment, housing, health, safety, community membership, transportation, and relationships. They connect participants with community resources and support them in directing their own services and budgets. The IC provides program orientation, helps participants understand their rights and responsibilities, and supports planning and implementation in accordance with IRIS program requirements and participant budgets. The role includes documenting visits and plan activities in the WISITs data system, researching community resources, explaining budget reports, coordinating with Fiscal Employer Agencies, and supporting matters such as provider billing, worker payments, receipts, support brokers, and risk mitigation. The IC maintains confidential records, communicates program changes and compliance requirements, collaborates with agency staff, and attends team meetings and supervisor check-ins.

Requirements

At least 2 years of health care experience, preferably in care coordination, and at least 1 year serving IRIS target groups (adults with intellectual or physical disabilities or older adults), or an equivalent combination of relevant education and experience.
Bachelor’s degree in social work, psychology, human services, counseling, nursing, special education, or a closely related field; alternatively, four years of commensurate experience if no degree.
Valid and unrestricted driver’s license, reliable transportation, and adequate auto insurance for job-related travel, unless otherwise required by law.
Ability to develop positive and effective working relationships with coworkers, clients, participants, providers, regulatory agencies, and vendors.
Ability to work independently with minimal supervision and demonstrate self-motivation.
Knowledge of long-term care programs.
Familiarity with principles of self-determination.
Problem-solving and critical-thinking skills.
Strong time-management and prioritization skills.
Ability to manage multiple projects simultaneously and adapt to change.
Ability to develop and maintain professional relationships and work through challenging situations.
Comfort working in a variety of settings and adapting communication and work style to diverse populations, personalities, and personal situations.
Knowledge of community resources.
Proactive and detail-oriented approach.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office and applicable software programs.

Responsibilities

Meet in person with each IRIS participant at least four times per year, including one annual visit in the participant’s home.
Provide program orientation to new participants, including guidance on rights, responsibilities, legal documents, employee paperwork, and responsible use of public funds.
Explore participants’ goals, relationships, community connections, employment interests, self-directed personal care awareness, and backup support plans.
Help participants identify personal outcomes and ensure plans meet those outcomes while complying with IRIS requirements and budget limits.
Document orientation and planning activities in the WISITs data system within 48 business hours of participant visits.
Research and share relevant community resources and natural supports.
Document progress and requested plan modifications in the plan and data system.
Complete or assist with Budget Amendment or One-Time Expense paperwork when required.
Educate participants on reading and interpreting monthly budget reports so they can stay within their budgets.
Liaise between the Fiscal Employer Agency and the IRIS Consultant Agency, including assisting with provider billing, finding support brokers, tracking receipts, ensuring workers are paid, and mitigating potential risks or conflicts of interest.
Develop trusting relationships with participants and communicate program changes and compliance requirements effectively.
Maintain confidentiality and HIPAA compliance.
Collaborate with other IRIS Consultant Agency staff to support successful implementation of participant plans.
Attend monthly in-person team meetings and participate in weekly phone check-ins with the supervisor when scheduled.
Perform other duties as assigned.