OnSite Specialist - Milwaukee, WI

Stryker•Milwaukee, WI

8d•Onsite

About The Position

The Endoscopy OnSite Specialist supports surgical teams by preparing and maintaining equipment and disposable products, ensuring readiness before procedures, and providing in-room technical support. The role supports minimally invasive and related procedures by setting up Stryker towers, booms, lights, and integrated suite systems; confirming equipment function and image routing; adjusting device settings during procedures; troubleshooting equipment; and breaking down, cleaning, restocking, and maintaining equipment afterward. The position also supports sterile processing operations by reprocessing and managing surgical instrumentation according to instructions for use, HSPA/AAMI standards, and hospital policy. Duties may include decontaminating and assembling scopes and other instruments, testing functionality, preparing sets for sterilization, maintaining instrument lists, and coordinating repairs and tracking. The Specialist collaborates with surgeons, OR personnel, SPD, biomedical staff, and other clinical partners; documents procedures, equipment use, performance metrics, and account updates; and educates clinical staff on product use and troubleshooting. The role requires adherence to safety, facility, and privacy standards, along with flexible coverage that may include rotating schedules, on-call, overnight, and weekend shifts, and travel to other accounts.

Requirements

High school diploma or equivalent.
Zero or more years of related work experience.
Ability to work rotating schedules, including on-call, overnight, and weekend shifts, and arrive within 45 minutes when on call.
Ability to lift up to 50 pounds occasionally and 20 pounds frequently, and to stand, walk, bend, stoop, and use fine motor skills for extended periods.
Corrected visual acuity, color vision, mobility, and dexterity to identify and correct small equipment or documentation inconsistencies.
Strong analytical, problem-solving, and time-management skills, including the ability to make independent decisions in high-pressure environments.
Ability to clearly explain and follow detailed guidelines and procedures.
Proficiency with basic computer applications such as Microsoft Office.
Strong interpersonal, verbal, written, and organizational skills.
Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.

Nice To Haves

Bachelor’s or associate degree, or equivalent certifications.
At least one year of experience in customer service, technical assistance, clinical support, sterile workflow operations, or operating room environments.
Knowledge of anatomy, surgical procedures, and instrumentation.
HSPA/CRCST certification; required within six months for Sterile Processing roles and renewed annually.
Experience in OR technical support or surgical services.
Familiarity with minimally invasive procedures such as laparoscopy, arthroscopy, cystoscopy, or hysteroscopy.
Excellent communication and troubleshooting skills.

Responsibilities

Prepare, manage, and maintain surgical equipment and disposable products to ensure readiness before procedures.
Support operating room teams during procedures by anticipating device needs and adjusting equipment.
Set up Stryker towers, booms, lights, and integrated suite systems according to surgeon preferences.
Confirm equipment functionality and image routing before procedures and adjust camera, monitor, and device settings during procedures.
Troubleshoot endoscopy and integration systems, including routine and complex equipment issues.
Break down and stage equipment after procedures; clean and disinfect towers and components, restock consumables, and perform basic maintenance.
Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
Perform in-line function testing, wrap and containerize sets for sterilization, and manage instrumentation according to applicable instructions, standards, and hospital policy.
Maintain and update Stryker-managed instrumentation lists and facilitate repairs, replacements, and instrument tracking.
Collaborate with surgeons, OR personnel, SPD, biomedical staff, and other clinical partners to support equipment readiness and improve processes.
Educate OR and SPD staff on the proper use and troubleshooting of Stryker products.
Support video conferencing, DICOM transfers, and EMR connectivity where applicable.
Maintain accurate procedure, equipment-use, performance, and account documentation.
Follow safety, facility, and patient confidentiality standards and maintain a professional, customer-focused approach.
Provide flexible coverage at other accounts as needed, including on-call, overnight, weekend, and occasional overnight travel.