Sr. Field Service Technician - Lynchburg, VA

Signode•Lynchburg, VA

6d•$30 - $39•Onsite

About The Position

Perform installation, on-demand and scheduled service, and training for general-purpose equipment and a wide variety of industrial and customer-specific application machines. The role is based in the Lynchburg, Virginia area and requires daily travel by automobile, frequent overnight stays, and typically one to six hours of driving per day. The technician works with customers and Signode personnel to diagnose, repair, install, upgrade, and maintain equipment, while following safety protocols and documenting service activities.

Requirements

High school degree; technical or similar college degree is also listed.
Four to five years of transferable experience.
Experience with electrical, mechanical, pneumatic, and hydraulic systems.
Ability to read and interpret blueprints and schematics.
PLC background, including intermediate knowledge for troubleshooting and repair.
Microsoft Office skills, including Word, Excel, and Outlook.
Self-starter able to work with minimal supervision.
Must be based in the Lynchburg, Virginia area.
Ability to travel daily by automobile, with frequent overnight stays and typically one to six hours of driving per day.

Nice To Haves

Professional coursework in electrical, mechanical, or automation subjects.

Responsibilities

Perform daily work in accordance with safety regulations and protocols, complete required safety training on time, and report unsafe conditions with proposed solutions.
Accurately document daily service activities and expenses in the appropriate recording system.
Identify complex customer or equipment problems, evaluate options, and implement effective solutions.
Read and interpret blueprints, wiring diagrams, and schematics for equipment installation, repair, upgrades, and retrofits.
Provide technical support and training to Signode technicians.
Monitor and manage scheduled service calls for accuracy and completion.
Diagnose and troubleshoot mechanical, hydraulic, pneumatic, electrical, and electronic equipment problems; perform preventive maintenance; disassemble units; and replace defective parts.
Adjust equipment and test it for proper operation.
Under supervision, coordinate pre-installation meetings with customers, review installation procedures and responsibilities, inspect sites for product compatibility, and install, adjust, and test equipment.
Maintain professional customer relationships by explaining product failures, problems, and recommended corrective actions.
Communicate essential information promptly to customers, management, engineering, and other stakeholders.
Use intermediate PLC knowledge to troubleshoot and repair programmable logic controllers.
Identify upgrade and retrofit opportunities and notify appropriate parties to support quotation proposals.
Design and conduct repair and preventive-maintenance training programs for customers and company service representatives.
Prepare comprehensive non-conformance reports and service bulletins.
Work with the Regional Service Manager to support inventory sourcing levels and parts needs for assigned equipment.