Field Service Technician - Ashburn, VA

Vertiv Group•Ashburn, VA

1d•Onsite

About The Position

The Field Service Technician performs scheduled maintenance and remedial break-fix service on Vertiv small- to medium-sized UPS, power distribution unit, and battery system products, with duties commensurate with completed classroom and on-the-job training. The position primarily supports products and services sold to Vertiv’s Edge market segment, including retail, financial, and municipal customers. The technician establishes and maintains effective relationships with customers, coworkers, sales representatives, and other stakeholders. The role includes on-site and phone customer assistance, technical troubleshooting and service, implementation of Field Change Notices, and completion of related administrative and inventory tasks. The technician may work under direct supervision or independently, depending on training completion, and is expected to follow company procedures, safety requirements, customer service standards, and performance guidelines. Travel is required, and schedules may include weekends, evenings, and holidays. Vertiv provides technical training and access to technical support resources. The posting describes company-provided work equipment and benefits, including a company vehicle, smartphone, laptop, personal protective equipment, tools, 401(k), profit sharing, paid time off, and medical, vision, and dental coverage.

Requirements

High school or vocational school diploma.
Valid driver’s license.
Ability to travel.
Ability to work flexible schedules that may include weekends, evenings, and holidays.
Professional and respectful written and verbal communication skills.
Ability to manage time and balance technical and administrative tasks; collaborate with peers, customers, suppliers, and leadership.
Basic site evaluation skills, including assessing environmental temperature and general operating conditions.
Familiarity with electrical and electronic test equipment and fundamentals.
Ability to follow written technical documentation, perform basic fix/repair techniques under directed supervision, and complete service tasks to restore equipment to operating condition under directed supervision.
Ability to complete administrative tasks such as report writing, time entry, expense reporting, material debriefing, and inventory counting in a timely manner.
Computer proficiency with Microsoft Office and associated applications, including Vertiv software.
Ability to successfully pass a pre-employment drug test, background check, and motor vehicle records check.
Legally authorized to work in the United States; the employer does not provide sponsorship.
Ability to perform the listed physical tasks, including regularly standing, walking, handling tools or components, reaching, stooping, kneeling, crouching, or crawling; frequently sitting and climbing or balancing; and lifting up to 50 pounds consistently and up to 75 pounds occasionally.

Nice To Haves

ASEET or AMEET qualification, or progress toward one.
Two to four years of military experience in a related technical field.
Zero to two years of relevant industry experience.

Responsibilities

Perform assigned service tasks according to company policies and procedures.
Work under direct supervision or independently based on training completion.
Provide on-site and phone assistance to customers.
Communicate with Technical Support about technical or procedural issues.
Implement Field Change Notices according to published guidelines.
Stay current on safety bulletins, safety Field Change Notices, Field Change Notices, and service tips.
Follow published safety guidelines; operate and maintain the company vehicle according to local laws and company policy; wear required PPE; follow work-hour policy guidelines; and report work-related accidents or injuries within 24 hours.
Complete administrative tasks accurately and on time, including time cards, expense and mileage reports, service request closures, and service reports.
Maintain individual inventory, perform cycle counts, and care for company property and equipment according to company policies.
Communicate appropriately with internal and external customers, provide estimated arrival times where applicable, and submit completed maintenance documentation to the customer and local office.
Strive to achieve first-time fixes and maintain customer satisfaction according to company guidelines.
Attend customer meetings as required.
Maximize productivity by combining service opportunities and completing technical and administrative work efficiently and on time.
Make technical and commercial decisions under pressure; evaluate sites and equipment for appropriate billing status; and maintain utilization and inventory-count performance according to company guidelines.
Follow the company dress code and safety regulations, meet on-site response-time requirements, follow startup and escalation procedures, and maintain adequate internal communications.
Evaluate site conditions, including environmental temperature and general operating conditions.
Use electrical and electronic test equipment and fundamentals, follow written technical documentation, and perform basic repair techniques under directed supervision.
Complete service work and return units to full operating condition based on directed supervision; summarize and report work performed verbally and in writing.
Use a personal computer and associated applications, including Microsoft Office and Vertiv software.