Field Service Technician - Ashburn, VA

Vertiv • Ashburn, VA

2d

About The Position

Vertiv is hiring a Field Service Technician to perform scheduled and remedial service on small- to medium-sized UPS, power distribution unit, and battery system products. Work is performed commensurate with completed classroom and on-the-job training. The technician supports products and services for Vertiv’s Edge market segment, including retail, financial, and municipal customers, and is expected to build and maintain strong relationships with customers, coworkers, sales representatives, and others.

The role includes onsite and phone customer assistance, service and maintenance work, technical documentation, safety compliance, administrative reporting, inventory management, and maintaining company property. Technicians may work independently or under direct supervision depending on training. Travel is required, and schedules may be flexible to include weekends, evenings, and holidays.

Vertiv provides technical and leadership development, hands-on training, technical support resources, and service tools. The company employs around 34,000 people and operates in more than 130 countries. Candidates must be legally authorized to work in the United States; sponsorship is not available.

Requirements

• High school or vocational school diploma.
• Valid driver’s license.
• Experience in at least one of the listed categories: 2–4 years of military experience in a related technical field or 0–2 years of relevant industry experience.
• Professional and respectful written and verbal communication skills.
• Ability to manage time, prioritize and balance technical and administrative tasks, and collaborate with peers, customers, suppliers, and leadership.
• Ability to complete administrative work such as report writing, time entry, expense reporting, material debriefing, and inventory counting in a timely manner.
• Basic site evaluation skills, including evaluating environmental temperature and general operating conditions.
• Familiarity with electrical/electronic test equipment and fundamentals.
• Ability to follow written technical documentation, procedures, and product manuals.
• Ability to use elementary fix and repair techniques under directed supervision and restore equipment to full operating condition under directed supervision.
• Ability to summarize and report work performed in written and verbal form.
• Proficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software.
• Ability to travel and work flexible schedules that may include weekends, evenings, and holidays.
• Ability to pass a pre-employment drug test, background check, and motor vehicle records check.
• Ability to meet the physical requirements, including consistently lifting up to 50 pounds and occasionally up to 75 pounds.

Nice To Haves

• ASEET or AMEET qualification, or progress toward one.

Responsibilities

• Perform assigned service tasks according to company policies and procedures.
• Work under direct supervision or independently as appropriate to completed training.
• Provide onsite and phone assistance to customers and communicate with Technical Support about technical or procedural issues.
• Implement Field Change Notices according to published guidelines and stay current on safety bulletins, field change notices, and service tips.
• Follow safety guidelines, maintain and operate the company vehicle according to applicable laws and company policy, wear required PPE, and report work-related accidents or injuries within 24 hours.
• Complete accurate and timely timecards, expense and mileage reports, service request closures, service reports, and other administrative tasks.
• Maintain individual inventory, perform cycle counts, and maintain company property, including vehicles, credit cards, PPE, test equipment, and laptops.
• Communicate appropriately with internal and external customers, provide estimated arrival times where applicable, and submit scheduled maintenance documentation to the customer and local office.
• Strive to achieve first-time fixes, maintain customer satisfaction, and attend customer meetings as required.
• Maximize productivity by combining service opportunities and completing technical and administrative work efficiently and on time.
• Make technical and commercial decisions under pressure, evaluate sites and equipment for billing status, and maintain productive utilization.
• Meet or exceed customer onsite response-time requirements, follow startup and escalation procedures, and maintain adequate internal communications.
• Adhere to the company dress code and safety regulations.

Benefits

• Company vehicle
• Smartphone
• Laptop
• Personal protective equipment (PPE) and other tools of the trade
• 401(k)
• Profit sharing
• Generous PTO/vacation plan
• Medical insurance
• Vision insurance
• Dental insurance
• Technical and leadership development
• Hands-on technical training at the Training Academy or Regional Training Center
• 24/7 technical and factory support and online product documentation, work instructions, and troubleshooting resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED