Sr. Field Service Technician - Lynchburg, VA

Signode•Lynchburg, VA

4d•Onsite

About The Position

Perform installation, on-demand and scheduled service, and training for general-purpose equipment and a wide range of industrial and customer-specific application machines. The role is based in the Lynchburg, Virginia area and requires daily automobile travel, frequent overnight stays, and drive times usually ranging from one to six hours per day. The technician diagnoses and repairs equipment, supports customers and Signode technicians, and documents service work and expenses. The position pays $29.70–$39.35 per hour, with the starting rate determined by experience, qualifications, and skillset.

Requirements

High school degree.
Four to five years of transferable experience.
Experience working with electrical, mechanical, pneumatic, and hydraulic systems.
Ability to read and interpret blueprints and schematics.
PLC background.
Microsoft Office skills, including Word, Excel, and Outlook.
Self-starter who can work with minimal supervision.
Must be based in the Lynchburg, Virginia area.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.

Nice To Haves

Technical or similar college degree.
Professional coursework in electrical, mechanical, or automation subjects.

Responsibilities

Perform daily work in accordance with safety regulations and protocols, complete safety training on time, and report and follow up on potential unsafe conditions.
Document daily service activities and expenses accurately, effectively, and on time in the appropriate system.
Identify complex customer or machine problems, evaluate options, and implement effective solutions.
Read and interpret blueprints, wiring diagrams, and schematics for equipment installation, repair, upgrades, and retrofits.
Provide technical support and training to Signode technicians; monitor and manage scheduled service calls for accuracy and completion.
Diagnose and troubleshoot mechanical, hydraulic, pneumatic, electrical, and electronic equipment issues; perform preventive maintenance, disassemble units, replace defective parts, make adjustments, and test equipment operation.
Under supervision, coordinate pre-installation meetings with customers, review installation procedures and responsibilities, inspect sites for product compatibility, and install, adjust, and test equipment.
Maintain customer relationships by professionally explaining product failures, problems, and recommended corrective actions.
Communicate essential information promptly to customers, management, engineering, and other key stakeholders.
Use intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
Identify upgrade and retrofit opportunities and notify appropriate parties to support quotation proposals.
Design and conduct repair and preventive-maintenance training for customers and company service representatives.
Prepare comprehensive non-conformance reports and service bulletins.
Work with the Regional Service Manager on appropriate inventory sourcing levels and equipment-specific parts.