Sr. Field Service Technician, Night Shift - Hudson, NH

Rivian•Hudson, NH

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role is based primarily at a service center but may also involve remote work, travel to remote locations, or support at production plants as business needs require. The technician will handle advanced diagnostics and repairs, guide field teams, mentor junior technicians, and promote continuous improvement and consistent repair standards in a fast-paced environment.

Requirements

Minimum age of 21.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows or Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 pounds.
State mechanic certifications where required by jurisdiction.
Deep understanding of high-voltage architecture, HVIL, charging isolation, and safety power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repairs.
Mastery of chassis service, including alignments and braking systems, and diagnosis of ABS, traction control, power steering, and NVH concerns.
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnostics.
Proficiency in ADAS calibration and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalent credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
5 to 8+ years of automotive repair experience, with extensive bumper-to-bumper diagnostic experience.
3 to 8+ years of hands-on experience with vehicle high-voltage systems and diagnostics.
Leadership or supervisory experience, such as Shop Foreman, Team Lead, or Technical Mentor.
Background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections in service centers and field settings, including customer sites, mobile routes, and remote locations.
Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs using logged vehicle data and technical schematics when safe and feasible.
Coach, mentor, and train junior technicians and internal partners; encourage cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create thorough documentation in service support and engineering systems and provide root-cause analysis and actionable feedback to field service engineers and leadership.

Benefits

Paid vacation.
Paid sick leave.
Life insurance.
Medical insurance.
Dental insurance.
Vision insurance.
Short-term disability insurance.
Long-term disability insurance.
Potential eligibility to participate in Rivian’s 401(k) Plan.
Potential eligibility to participate in Rivian’s Employee Stock Purchase Program.
Potential eligibility for an annual performance bonus.