Sr. Field Service Technician, Night Shift - Portland, OR

Rivian•Portland, OR

10h

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role calls for an adaptable, team-oriented technician who can drive continuous improvement, mentor junior team members, and solve complex diagnostic challenges in a fast-paced environment. The position is based primarily at a service center, with possible remote work, travel to remote locations, or support at production plants as business needs require. The schedule is Monday through Friday with rotational Saturdays, from 4:30 p.m. to 1:00 a.m. The role includes a 15% pay differential for hours worked between 6:00 p.m. and 6:00 a.m. The hourly pay range for Oregon applicants is $30.39–$57.49. The successful candidate may be eligible for an annual performance bonus. Rivian offers full-time and part-time employees and eligible family members a benefits package that includes paid vacation, paid sick leave, and insurance benefits such as life, medical, dental, vision, short-term disability, and long-term disability coverage. Eligible employees may also participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program. Full-time employee coverage is effective on the first day of employment; part-time employee coverage begins the first of the month following 90 days of employment.

Requirements

Minimum age of 21.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 pounds.
State mechanic certifications where required by jurisdiction.
Three to eight or more years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
Advanced capability in high-voltage architecture, HVIL, charging isolation, and safe power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced automotive electronics knowledge, including CAN and LIN bus communications, use of electrical schematics, and precise wiring harness repairs.
Expertise in chassis service and vehicle dynamics diagnosis, including alignments, braking systems, ABS, traction control, power steering, and NVH concerns.
Comprehensive HVAC knowledge, including coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and diagnosis of thermal management issues.
Proficiency in calibrating ADAS and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Five to eight or more years of automotive repair experience, including extensive bumper-to-bumper diagnostics.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated experience with continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections in service centers and field settings, including customer sites, mobile routes, and remote locations.
Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; encourage cross-functional collaboration and lead technical problem-solving on the shop floor.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to diagnose complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee parts ordering, receiving, inventory management, and billing to support quality and operational efficiency.
Create thorough documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Engage professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.