Sr. Field Service Technician - Hudson, NH

Rivian•Hudson, NH

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. Based primarily at a service center, the role may also involve remote work, travel to remote locations, or support at production plants as business needs require. The technician will perform advanced diagnostics and repairs, provide technical guidance, mentor junior team members, and help improve and standardize repair processes. Candidates will be evaluated on advanced technical skills and leadership capabilities.

Requirements

Minimum age of 21.
Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Available for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficient in Windows or Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Able to perform occupational tasks involving sitting, standing, bending, kneeling, and lifting up to 50 lbs.
State mechanic certifications where required by jurisdiction.
3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
Deep understanding of high-voltage architecture, HVIL, charging isolation, safety power-down protocols, and diagnosing complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repairs.
Mastery of chassis service, including alignments and braking systems, and diagnosis of vehicle dynamics such as ABS, traction control, power steering, and NVH concerns.
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnostics.
Proficiency in ADAS calibration and in replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
5 to 8+ years of automotive repair experience, including extensive bumper-to-bumper diagnostics.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections in service centers and field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs using logged vehicle data and technical schematics when safe and appropriate.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and uphold high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create high-quality documentation in service support and engineering systems and provide root-cause analysis and actionable feedback to field service engineers and leadership.