Field Service Technician - NH

Mbraun•Stratham, NH

1d•Onsite

About The Position

MBRAUN Incorporated is seeking a full-time Service Technician for its Service Department. The technician will install and service MBRAUN products at customer sites, primarily in the Northeastern United States and Canada, with travel to other areas of the United States and Canada as needed. Travel is approximately 75–80% of the time. Experience is preferred, but early-career candidates with mechanical or electrical knowledge and a high level of professionalism will be considered. The role includes installing new systems and training users, maintaining and repairing existing systems, troubleshooting system problems, and providing customer technical support onsite and remotely. The technician will build professional customer relationships, respond courteously to questions and service needs, prepare quotes for spare parts and service, and complete required installation, expense, and travel documentation. The position requires frequent customer-site travel and the ability to lift 50 pounds regularly. M. Braun describes its schedule as flexible, with a 38-hour work week.

Requirements

Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Ability to travel in the Northeast and surrounding area, and throughout the United States and Canada as needed; travel is approximately 75–80% of the time.
Ability to regularly lift 50 pounds.
Strong mechanical, electrical, and training skills.
Strong organizational skills and attention to detail.
Ability to troubleshoot and resolve uncommon problems.
Customer orientation and the ability to act professionally and courteously with customers, end users, and other employees.
Excellent written and verbal communication skills and the ability to maintain accurate records.
Self-motivation and ability to work efficiently with minimal supervision.
High school diploma; additional technical training or relevant experience is required.
Ability to perform the listed physical activities, including climbing, bending, stooping, crawling, lifting and carrying, kneeling, pushing, reaching, pulling, and repetitive motions; ability to sit, stand, and walk for most of the day.
Sufficient mobility to move safely around production areas and customer locations.
Ability to read documents and computer screens and see system details.
Ability to hear and speak by phone and in person, identify hazard sounds, and remain aware of the environment for safety.

Nice To Haves

Knowledge of Adobe Acrobat.
Working knowledge of control systems and PLCs; PLC programming is not required.
Experience with vacuum systems.
Experience with gas and fluid systems.
Experience with temperature control, including heating and cooling.

Responsibilities

Install new systems at customer sites and train users on system operation.
Maintain and repair existing systems and troubleshoot system problems.
Provide customer technical support onsite and remotely.
Establish and maintain professional working relationships with customers.
Resolve customer questions, requests, and problems promptly and courteously.
Create customer quotes for spare parts and service.
Provide superior customer service and maintain the Company's professional reputation.
Complete required documentation, including installation reports, expense reports, and travel approval forms.