Field Service Technician - Hudson, NH

Rivian•Hudson, NH

About The Position

Rivian is hiring an emerging-to-mid-level Field Service Technician to support electric vehicle repairs, inspections, and field service operations. The technician will work primarily at a local service center, under the mentorship of senior technicians and leadership, and may also work remotely, travel for mobile service, or support plant operations as business needs evolve. The role is intended for candidates eager to build technical skills while delivering an exceptional customer experience.

Requirements

High school diploma, GED, or recognized equivalency credential preferred.
Must be at least 21 years old.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Available for a standard 40-hour workweek, potentially including weekends, holidays, early mornings, evenings, or overnights based on business needs.
Willingness and flexibility to travel to regional locations or production facilities as needed.
Proficiency with laptops and computers in Windows or Mac environments, and work order management systems.
Eagerness to learn, strong organizational and time-management skills, and high attention to detail.
Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Foundational understanding of basic electricity, including awareness of high- versus low-voltage systems.
Basic familiarity with circuit measurement tools such as a DVOM and introductory exposure to reading electrical schematics.
Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
Basic exposure to electric vehicle or hybrid frameworks.
Experience working in a fast-paced start-up environment.

Responsibilities

Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
Learn to identify and explain Rivian’s product line, EV framework, tools, and accessories while building peer relationships and working under senior technician mentorship.
Use available technical resources and follow repair procedures efficiently while maintaining quality and safety.
Conduct post-repair road tests to verify repair quality and operational safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Participate in required training, keep technical skills current, and maintain high-quality work with increasing independence.