FIELD-BASED MAINTENANCE TECHNICIAN in Rochester NH

Dollar General•Rochester, NH

7d•Onsite

About The Position

This field-based General Maintenance Technician supports maintenance at assigned Dollar General stores within a geographic area. The technician responds in person to maintenance tickets, assesses preventative maintenance needs, and travels to stores to troubleshoot reported concerns. The role supports entry-level repairs, preventative maintenance, safety-equipment assessments, light exterior grounds work, and operational guidance for store leaders. The technician also educates store leaders on maintenance practices that help extend the life of coolers, freezers, and other equipment. The position uses a Computer Maintenance Management System (CMMS) to document, communicate, and coordinate work with business partners. It involves interaction with store managers and other operational leaders, occasional interaction with senior executives, and coordination with external vendors and maintenance service providers. Tickets must be documented and resolved within designated time frames. The technician may perform root-cause training when needed, complete on-site checklists, and work after hours occasionally depending on repair urgency.

Requirements

High school diploma or applicable experience.
Active driver's license.
Willingness to travel up to 100%.
Ability to pass a Motor Vehicle Background Check.
Exceptional problem-solving skills and ability to identify and support entry-level repairs.
Basic computer knowledge.
Ability to communicate effectively at all levels, including with senior executives, organizational contacts, and external parties.
Strong commitment to customer service.
Ability to lift 50 lbs or more.

Nice To Haves

Previous store management or retail experience.

Responsibilities

Travel to assigned Dollar General stores in response to maintenance tickets and reported concerns.
Troubleshoot maintenance issues and support entry-level repairs and operational solutions.
Assess and perform preventative maintenance, including completing on-site maintenance checklists.
Assess safety equipment in alignment with local ordinances.
Provide light exterior grounds support.
Collect and verify asset information for on-site service projects within the assigned operating district.
Educate store leaders on maintenance best practices and operational processes, including practices that help preserve coolers, freezers, and equipment.
Document, communicate, and resolve tickets through the Computer Maintenance Management System (CMMS) within designated time frames.
Provide training on root causes of issues when necessary.
Coordinate with store leadership, operational leaders, and external vendors or maintenance service providers.