Sr. Field Service Technician - Night Shift Honolulu, HI

Rivian • Honolulu, HI

23h

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role is primarily based at a service center, but may also involve remote work, travel to remote locations, or support at production plants as business needs require. The technician will handle advanced diagnostics, mentor junior team members, collaborate across functions, and promote continuous improvement in a fast-paced environment.

Requirements

• Minimum age of 21.
• Valid driver's license and clean driving record, with no suspensions or revocations within the past 3–5 years.
• Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficiency in Windows or Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
• Physical ability to sit, stand, bend, kneel, and lift up to 50 pounds.
• State mechanic certifications where required by jurisdiction.
• Three to eight or more years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostics.
• Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safe power-down procedures using appropriate PPE.
• Advanced knowledge of automotive electronics, CAN and LIN network communications, electrical schematics, and wiring harness repair.
• Advanced capability in chassis service and diagnosis of vehicle dynamics, including alignments, braking systems, ABS, traction control, power steering, and NVH concerns.
• Knowledge of HVAC systems, coolant drain and fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnostics.
• Ability to calibrate ADAS and replace or adjust sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

• High school diploma, GED, or recognized equivalent credential.
• Graduation from an accredited automotive repair school or vocational program.
• Ability to drive a non-commercial truck and trailer.
• Five to eight or more years of automotive repair experience, including extensive bumper-to-bumper diagnostics.
• Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
• Background in continuous improvement, process standardization, and escalation management.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
• Provide advanced diagnostic guidance to field service teams and conduct remote diagnostics or repairs when issues can be safely assessed without local vehicle access, using vehicle data and technical schematics.
• Coach, mentor, and train junior technicians and internal partners; encourage cross-functional collaboration and lead shop-floor technical problem-solving.
• Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to address complex electrical, high-voltage, and network faults.
• Conduct road tests to verify repair quality, champion continuous improvement, and uphold high standards across repair workflows.
• Manage complex parts operations, including ordering, receiving, inventory management, and billing.
• Create thorough documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
• Engage professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.

Benefits

• Annual performance bonus may be available.
• Night-shift technicians receive a 15% hourly shift differential for hours worked between 6 PM and 6 AM.
• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance benefits for eligible employees.
• Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements.
• Opportunity to participate in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED