Sr. Field Service Technician, Night Shift - Houston, TX

Rivian • Houston, TX

1d

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The technician will perform advanced diagnostics and repairs, provide guidance to field service teams, mentor junior technicians, and help drive continuous improvement and consistent repair standards. The role is based primarily at a service center, but may also involve remote work, travel to remote locations, or support at production plants as business needs require.

The position calls for advanced technical capability across high-voltage and low-voltage systems, vehicle networks, chassis and drivability, thermal and HVAC systems, and ADAS and body/glass integration. The technician will use specialized diagnostic equipment, document findings and root causes, manage complex parts workflows, and engage professionally with customers, suppliers, and internal teams. The schedule is a standard 40-hour workweek and may include weekends, holidays, early mornings, evenings, or overnight shifts as required.

Requirements

• Minimum age of 21 years.
• Valid driver's license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
• Ability to work a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficiency in Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
• Physical ability to sit, stand, bend, kneel, and lift up to 50 pounds.
• State mechanic certifications where required by jurisdiction.
• Extensive bumper-to-bumper diagnostic experience and 5 to 8+ years of automotive repair experience preferred.
• 3 to 8+ years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostic work.
• Deep understanding of high-voltage architecture, HVIL, charging isolation, and safety power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
• Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repairs.
• Expertise in chassis service, including alignments and braking systems, and diagnosis of ABS, traction control, power steering, and NVH concerns.
• Comprehensive HVAC knowledge, including coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and complex thermal management diagnosis.
• Proficiency in ADAS calibration and replacement or adjustment of sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

• High school diploma, GED, or recognized equivalency credential.
• Graduation from an accredited automotive repair school or vocational program.
• Ability to drive a non-commercial truck and trailer.
• Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
• Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
• Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
• Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
• Conduct road tests to verify repair quality, champion continuous improvement, and uphold standards across repair workflows.
• Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
• Create high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
• Interact professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.

Benefits

• Paid vacation
• Paid sick leave
• Life, medical, dental, vision, short-term disability, and long-term disability insurance benefits for eligible employees
• Opportunity to participate in Rivian's 401(k) Plan, subject to eligibility requirements
• Opportunity to participate in Rivian's Employee Stock Purchase Program, subject to eligibility requirements
• Potential eligibility for an annual performance bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED