Sr. Field Service Technician, Night Shift - Fort Worth, TX

Rivian • Fort Worth, TX

1d

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role involves advanced diagnostics and repairs, continuous improvement, mentoring junior team members, and resolving complex technical challenges. The position is based primarily at a service center but may also involve remote work, travel to remote locations, or work at production plants as business needs require.

The technician will support vehicle systems across high-voltage and low-voltage electronics, chassis and dynamic systems, thermal management, HVAC, and ADAS/body/glass integration. They will provide technical guidance to field teams, document findings and root-cause analysis, support parts operations, verify repair quality, and engage with customers, suppliers, and internal partners.

Requirements

• Minimum age of 21.
• Valid driver's license with a clean driving record, with no suspensions or revocations within the past 3–5 years.
• Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficiency in Windows/Mac environments, work order management systems, and specialized engineering/diagnostic documentation systems.
• Physical capability to sit, stand, bend, kneel, and lift up to 50 lbs.
• State mechanic certifications where required by jurisdiction.
• Three to eight years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
• Advanced skills in high-voltage architecture, HVIL, charging isolation, power-down protocols, and diagnosing high-voltage faults and isolation issues.
• Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and wiring harness repairs.
• Expertise in chassis service and diagnosing vehicle dynamics, including ABS, traction control, power steering, and NVH concerns.
• Knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, and complex thermal management diagnostics.
• Proficiency in ADAS calibration and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

• High school diploma, GED, or recognized equivalency credential.
• Graduation from an accredited automotive repair school or vocational program.
• Ability to drive a non-commercial truck and trailer.
• Five to eight or more years of automotive repair experience, including extensive bumper-to-bumper diagnostics.
• Experience in leadership or supervisory roles, such as Shop Foreman, Team Lead, or Technical Mentor.
• Background in continuous improvement, process standardization, and escalation management.
• 609 refrigerant certification.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
• Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
• Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
• Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
• Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
• Create high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
• Interact professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.

Benefits

• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance benefits for eligible employees.
• Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements.
• Opportunity to participate in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements.
• Potential eligibility for an annual performance bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED