Sr. Field Service Technician, Night Shift - San Antonio, TX

Rivian•San Antonio, TX

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role involves advanced diagnostics, repairs, installations, and inspections on vehicles at service centers and in field settings. Technicians may also provide support remotely, travel to remote locations, or work at production plants as business needs require. The successful candidate will help drive continuous improvement, mentor junior team members, and resolve complex diagnostic challenges in a fast-paced environment. The position requires advanced capabilities across high-voltage and low-voltage systems, chassis and drivability, thermal and HVAC systems, and ADAS and body/glass integration. The role also includes technical troubleshooting, repair-quality verification, parts operations, documentation, and customer and cross-functional engagement.

Requirements

Minimum age of 21 years.
Valid driver’s license with a clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows or Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical capability to sit, stand, bend, kneel, and lift up to 50 lbs.
State mechanic certifications where required by jurisdiction.
Three to eight or more years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
Advanced skills in high-voltage architecture, HVIL, charging isolation, safety power-down protocols using appropriate PPE, and diagnosing complex high-voltage faults and isolation issues.
Advanced automotive electronics knowledge, including CAN and LIN bus communication, interpreting electrical schematics, and performing precise wiring harness repairs.
Advanced chassis service and vehicle dynamics diagnostic skills, including alignments, braking systems, ABS, traction control, power steering, and NVH concerns.
Comprehensive HVAC knowledge, including coolant drain and fill, A/C machine use, 609 refrigerant certification, and diagnosis of complex thermal management issues.
Proficiency in ADAS calibration and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Five to eight or more years of automotive repair experience, with extensive bumper-to-bumper diagnostic experience.
Experience in leadership or supervisory roles, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Produce high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Engage professionally with customers, suppliers, and internal teams during escalation resolutions or mobile outreach events.