Sr. Field Adjuster, Homeowner Claims - Modesto, CA (Local)

CSAA Insurance Group, a AAA Insurer • California - Home Teleworkers, CA

20d • $39 - $52 • Remote

About The Position

CSAA Insurance Group is hiring a Senior Field Adjuster to investigate, evaluate, negotiate, and settle homeowners’ property and personal property claims. The role handles claims ranging from low to higher complexity, typically requiring physical inspection, and owns claims assigned at the Field Adjuster level. The adjuster works under close supervision and is expected to progress to the competency level of a Level 5 Homeowner Adjuster. The position may also involve assigning, coordinating, and overseeing independent adjuster assignments.

This is a remote position for someone located in Modesto, California, or surrounding areas, with local travel required. The role also includes travel for divisional, team, and other in-person meetings as needed.

Requirements

• At least 6 years of related professional experience with transferable skills.
• At least 4 years of claims experience, preferably with an emphasis on homeowner claims.
• High school diploma.
• Knowledge of the Xactimate repair estimating system.
• Knowledge of homeowner policies and procedures.
• Valid driver’s license and an insurable driving record, or alternative transportation that can safely transport large or heavy equipment between sites.
• A related bachelor’s degree or higher may substitute for 2 years of experience.

Nice To Haves

• Bachelor’s degree or a combination of education and experience.
• At least 2 years of field experience.
• Knowledge of home construction.

Responsibilities

• Investigate and evaluate all elements of moderate-to-high-severity property loss claims in the field and virtually.
• Meet with insureds or third parties virtually or in person to photograph and inspect damaged dwellings, other structures, and personal property.
• Determine the scope of repairs and prepare repair bids using the Xactimate estimating system.
• Agree on repair costs with the insured and, where applicable, a Network Repair Program contractor or the insured’s contractor.
• Follow the repair process through completion.
• Ensure the cause of loss is thoroughly investigated and identified, using experts when needed.
• Complete coverage analysis and settle and pay dwelling or other-structure damages.
• Handle correspondence to ensure claim files are regulatory compliant.
• Participate in activities that shape company culture, such as employee resource groups and volunteering.
• Support cultural norms, including helping onboard new team members and building relationships.
• Travel as needed for the role, including for divisional, team, and other in-person meetings.
• Meet business needs, which may include investing extra time or helping other teams.
• Assign, coordinate, and oversee independent adjuster assignments when required.

Benefits

• Total compensation package.
• Annual bonus eligibility for most roles.
• 401(k) with company match.
• Career growth and development support from leaders and mentors.
• Flexible Workplace, with most employees in Home-Flex roles working primarily from home and flexibility to work from various locations, including CSAA offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED