Sr Adjuster Field Service Claims - CAT

Hanover Insurance Group • Worcester, MA

5d • Remote

About The Position

The Senior Adjuster, Field Service Claims handles catastrophe property claims requiring field investigations and/or inspections. The role builds rapport with insureds and maintains relationships with agents, underwriters, contractors, restoration vendors, and experts. Adjusters are expected to understand their territory, including its geography, property-claims laws and regulations, public safety and regulatory agencies, insurance and legal climate, and public adjusters. The adjuster may work from a company claims office or home and must be able to travel on little to no notice, with travel up to 75% of the time.

The role handles personal property claims and may handle low-complexity commercial claims. It works within moderate settlement and reserving authority and manages claims of minimal to moderate complexity, including investigation, analysis, evaluation, negotiation, and, when applicable, informal hearings, arbitrations, and small-claims litigation. The position may handle business-interruption features in conjunction with business-interruption specialists, implement effective loss- and expense-mitigation techniques, and maintain productivity, confidentiality, and customer service. A sufficient home-based internet connection may be required.

Requirements

• Bachelor’s degree or equivalent experience.
• 3–5 years of experience with an insurance carrier as a staff CAT or Property Adjuster.
• Strong organizational and time-management skills.
• Ability to negotiate skillfully in difficult situations with internal and external groups and win concessions without damaging relationships.
• Strong written and verbal communication skills and the ability to promote and facilitate open communication.
• Understanding of applicable statutes, regulations, and case law.
• Critical-thinking and problem-solving skills, including anticipating, recognizing, and addressing problems in a timely manner.
• Ability to adapt to changing situations, requirements, or priorities.
• Ability to cultivate teamwork and collaboration.
• Ability to operate with latitude for unreviewed action or decisions.
• Ability to use a personal computer and standard office equipment.
• Ability to travel 75% of the time.
• Ability to sit and/or stand for extended periods.
• Ability to operate a motor vehicle 4–5 hours per day and get in and out of the vehicle numerous times during the day.
• Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed for field work.
• Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable.

Responsibilities

• Obtain and maintain appropriate state adjuster licenses and continuing education credits.
• Handle personal property claims requiring field investigations and/or inspections.
• Handle business-interruption features in conjunction with business-interruption specialists.
• Investigate, analyze, evaluate, and negotiate personal claims of minimal to moderate complexity; may also handle low-complexity commercial claims.
• Manage all aspects of assigned claims, potentially including informal hearings, arbitrations, and small-claims litigation.
• Implement and coordinate effective management techniques to mitigate loss and expense payments.
• Maintain productivity, confidentiality, and customer service.
• Travel to conduct field work, potentially on little to no notice and up to 75% of the time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior