Sr. Facilities Coordinator

Cushman & Wakefield • Westlake, TX

10d

About The Position

The Senior Facilities Coordinator supports the facility management team in delivering services that meet client facility needs and manages ongoing facility- and team-related responsibilities. The role provides general facility management and helpdesk services, coordinates maintenance and repairs, handles work orders and vendor processes, and communicates with clients, landlords, contractors, and internal teams to resolve issues and track service delivery. It also supports site inspections, special events, performance measurement, and training for vendors and new associates.

Requirements

• High school diploma or General Equivalency Diploma (GED).
• A minimum of 3–5 years of experience in an administrative, accounting, or tenant services capacity.
• Experience with data entry, expansive reporting, filing, answering phones, scheduling, and communications.
• Previous customer service experience.

Nice To Haves

• Associate or bachelor's degree in facilities management, building, business, or another related field.
• Prior experience in facilities or property management, commercial real estate, or professional services industries.

Responsibilities

• Provide general facility management services, including continuous monitoring of the office or facility.
• Address client inquiries and concerns, resolve issues in a timely and quality-focused manner, and follow up to ensure customer satisfaction.
• Respond to facility inquiries and complaints, verify problems, and take corrective action.
• Remain knowledgeable about operational aspects of building systems.
• Coordinate with outside contractors for equipment service and repairs.
• Follow building-specific maintenance and safety procedures.
• Maintain ongoing communication with contractors, clients, and the team.
• Assist with inspections of sites within the assigned building portfolio.
• Create work orders and assign them to engineering staff, subcontractors, and vendors.
• Report on open and closed work orders and check the status of open work orders with assigned parties.
• Request, review, and submit vendor work orders, bids, and proposals.
• Verify final invoice pricing and process payments in a timely manner.
• Assist in monitoring and assessing vendor performance.
• Train vendors on work order and billing procedures.
• Manage complex work orders, including environmental issues and disaster recovery.
• Manage vendor and landlord service and performance to support timely job completion.
• Create and record appropriate written communication between all parties.
• Schedule and document maintenance and repairs on building equipment.
• Communicate with clients, landlords, and vendors to resolve issues and provide project status updates.
• Provide process and procedures training and direction to new associates.
• Coordinate special events in support of the client.
• Assist with measuring and reporting key performance indicators against service level agreements.
• Provide facilities helpdesk services on behalf of clients and monitor internal and external workflow for facilities cases to ensure consistent service quality and work product.

Benefits

• Eligible employees may enroll in health, vision, and dental insurance programs.
• Eligible employees may enroll in flexible spending accounts and health savings accounts.
• Eligible employees may enroll in retirement savings plans.
• Eligible employees may enroll in life and disability insurance programs.
• Paid and unpaid time away from work.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED