Sr. Facilities Coordinator

Cushman & Wakefield•Westlake, TX

1d•$29 - $35

About The Position

The Senior Facilities Coordinator provides assistance to the facility management team to ensure successful delivery of services for client facility needs. The role directly supports the facility management team with ongoing facility- and team-related responsibilities, including facility monitoring, client service, work order coordination, vendor management, maintenance scheduling, reporting, and facilities helpdesk support.

Requirements

High school diploma or GED required.
A minimum of 3–5 years of experience in an administrative, accounting, or tenant services capacity.
Experience with data entry, expansive reporting, filing, answering phones, scheduling, and communications.
Previous customer service experience.
Oral and written communication proficiency.
Customer focus, initiative, sense of urgency, multitasking, attention to detail, financial knowledge, time management skills, and a team-oriented approach.

Nice To Haves

Associate or bachelor’s degree in facilities management, building, business, or another related field.
Prior experience in facilities or property management, commercial real estate, or professional services.

Responsibilities

Provide general facility management services, including continuous monitoring of the office or facility.
Address client inquiries and concerns, resolve issues promptly and effectively, and follow up to ensure customer satisfaction.
Respond to facility inquiries and complaints, verify problems, and take corrective action.
Maintain knowledge of building systems and follow building-specific maintenance and safety procedures.
Coordinate with outside contractors for equipment service and repairs, and maintain ongoing communication with contractors, clients, and the team.
Assist with inspections of sites within the assigned building portfolio.
Create work orders and assign them to engineering staff, subcontractors, and vendors; report on work order status and follow up on open orders.
Request, review, and submit vendor work orders, bids, and proposals.
Verify final invoice pricing and process payments in a timely manner.
Assist in monitoring and assessing vendor performance, train vendors on work order and billing procedures, and manage vendor and landlord service performance.
Manage complex work orders, including environmental issues and disaster recovery.
Create and record written communications among relevant parties.
Schedule and document maintenance and repairs on building equipment.
Communicate with clients, landlords, and vendors to resolve issues and provide project status updates.
Provide process and procedure training and direction to new associates.
Coordinate special events in support of the client.
Assist with measuring and reporting key performance indicators against service level agreements.
Provide facilities helpdesk services on behalf of clients and monitor internal and external workflow for facilities cases to support consistent service quality and work product.