Sr. Facilities Coordinator

Cushman & Wakefield•O’Fallon, MO

8d•$27 - $32

About The Position

The Senior Facilities Coordinator supports the facility management team in delivering services that meet client facility needs. The role provides ongoing support for facility operations and team-related responsibilities, including responding to client requests, coordinating maintenance and repairs, managing work orders and vendor interactions, and monitoring service quality. The coordinator also provides facilities helpdesk support, assists with reporting performance against service level agreements, and coordinates special events for clients.

Requirements

High school diploma or General Equivalency Diploma (GED) required.
At least 3–5 years of experience in an administrative, accounting, or tenant services capacity.
Experience with data entry, extensive reporting, filing, answering phones, scheduling, and communications.
Previous customer service experience.

Nice To Haves

Associate or bachelor's degree in facilities management, building, business, or a related field.
Prior experience in facilities or property management, commercial real estate, or professional services industries.

Responsibilities

Provide general facility management services, including continuous monitoring of the office or facility.
Address client inquiries and concerns, resolve issues promptly, and follow up to ensure customer satisfaction.
Respond to facility inquiries and complaints, verify problems, and take corrective action.
Maintain knowledge of building systems and follow building-specific maintenance and safety procedures.
Coordinate equipment servicing and repairs with outside contractors, and maintain communication with contractors, clients, and the team.
Assist with inspections of sites within the assigned building portfolio.
Create work orders and assign them to engineering staff, subcontractors, and vendors; report on work-order status and follow up on open items.
Request, review, and submit vendor work orders, bids, and proposals.
Verify final invoice pricing and process payments in a timely manner.
Assist with monitoring and assessing vendor performance; train vendors on work-order and billing procedures.
Manage complex work orders, including environmental issues and disaster recovery, and oversee vendor and landlord service performance to support timely completion.
Create and record written communications among relevant parties.
Schedule and document building equipment maintenance and repairs.
Communicate with clients, landlords, and vendors to resolve issues and provide project status updates.
Provide process and procedure training and direction to new associates.
Coordinate special events in support of the client.
Assist with measuring and reporting key performance indicators against service level agreements.
Provide facilities helpdesk services for clients and monitor internal and external workflow for facilities cases to ensure consistent service quality and work product.