Sr. Facilities Coordinator

Cushman & Wakefield•Ofallon, MO

About The Position

The Sr. Facilities Coordinator assists the facility management team with ongoing facility and team responsibilities to support successful delivery of client facility needs. The role provides general facility management services, monitors facilities, addresses client concerns, coordinates maintenance and repairs, and supports vendors, contractors, landlords, clients, and team members. It also provides facilities helpdesk services, oversees work-order workflows, assists with performance reporting, and coordinates special events.

Requirements

High school diploma or GED required.
At least 3–5 years of experience in an administrative, accounting, or tenant services capacity.
Experience with data entry, extensive reporting, filing, answering phones, scheduling, and communications.
Previous customer service experience.
Oral and written communication proficiency, customer focus, initiative, sense of urgency, multitasking, attention to detail, financial knowledge, time management, and a team-oriented approach.

Nice To Haves

Associate or bachelor's degree in facilities management, building, business, or a related field.
Prior experience in facilities or property management, commercial real estate, or professional services.

Responsibilities

Provide general facility management services, including continuous monitoring of office and facility conditions.
Address client inquiries and concerns, resolve issues promptly, and follow up to ensure customer satisfaction.
Respond to facility inquiries and complaints, verify problems, and take corrective action.
Remain knowledgeable about building systems and follow building-specific maintenance and safety procedures.
Coordinate outside contractors for equipment service and repairs; maintain ongoing communication with contractors, clients, and the team.
Assist with inspections of sites within the assigned building portfolio.
Create, assign, and track work orders for engineering staff, subcontractors, and vendors; report work-order status and follow up on open orders.
Request, review, and submit vendor work orders, bids, and proposals; verify final invoice pricing and process payments promptly.
Assist in monitoring and assessing vendor performance, and train vendors on work-order and billing procedures.
Manage complex work orders, including environmental issues and disaster recovery.
Manage vendor and landlord service and performance to support timely job completion.
Create and maintain written communications among relevant parties.
Schedule and document maintenance and repairs to building equipment.
Communicate with clients, landlords, and vendors to resolve issues and provide project updates.
Provide process and procedure training and direction to new associates.
Coordinate special events in support of the client.
Assist in measuring and reporting key performance indicators against service level agreements.
Provide facilities helpdesk services on behalf of clients and monitor internal and external workflows for facilities cases to ensure consistent service quality and work product.