Sr. Engineer, eCommerce Technical

Lovesac Company•Stamford, CT

2d•Remote

About The Position

The eCommerce Technical Sr. Engineer is a hands-on technical role responsible for the day-to-day delivery, quality, and performance of Lovesac's eCommerce platform. The role is the primary technical point of contact for eCommerce system integrators and development partners, owning release execution, code and architecture review, environment and integration health, and technical acceptance of delivered work on Adobe Commerce or Salesforce Commerce Cloud and its storefront experience layer. The position is remote, reports into Lovesac's Corporate HUB in Stamford, Connecticut, and requires candidates to reside in the United States throughout employment and travel as needed. The engineer oversees the monthly release cycle, reviews vendor-delivered code and configuration, validates work in staging, and provides technical sign-off before production deployment. The role also monitors platform performance and uptime, troubleshoots integrations and production issues, improves automated regression testing, and supports architecture and security reviews. It includes vendor oversight, review of estimates and solution designs, and evaluation of delivery partners and tools. The engineer contributes technical input to platform and architecture decisions and works to increase internal knowledge and reduce reliance on any single partner.

Requirements

A minimum of 5–8 years of hands-on engineering experience on a modern enterprise eCommerce platform such as Adobe Commerce (Magento) or Salesforce Commerce Cloud.
Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related technical field.
Strong working knowledge of modern storefront architecture, such as AEM Edge Delivery Services or a headless/composable SFCC storefront.
Experience reviewing and governing work delivered by system integrators or offshore development teams.
Hands-on experience with commerce integrations (ERP, OMS, PIM, POS, payments) and API-based data flows (REST, GraphQL).
Proficiency with release management, CI/CD, version control (Git/Bitbucket), and automated testing practices.
Working knowledge of site performance, Core Web Vitals, technical SEO, and web analytics (GA4, GTM).
Familiarity with AI-augmented development tools and a practical understanding of where they add value.
Strong troubleshooting, documentation, and communication skills; comfortable serving as the technical voice in vendor and business conversations.
Must reside in the United States at all times during employment.
Must be able to travel as required by the company for meetings, conferences, events, and vendor visits.
Must exemplify Lovesac values, be results-driven, meet or exceed KPIs, goals, and deadlines, comply with company policies, and treat internal and external clients with dignity and respect.

Nice To Haves

Broad familiarity with more than one enterprise commerce platform, or demonstrated ability to ramp quickly on a new platform.

Responsibilities

Serve as the day-to-day technical point of contact for eCommerce system integrators and development partners.
Own the monthly release cycle, including coordinating scope, reviewing code and configuration, validating in staging, and providing technical sign-off before production deployment.
Perform hands-on code and architecture reviews of partner work on Adobe Commerce (Magento) or Salesforce Commerce Cloud and the storefront experience layer.
Triage and resolve production issues, coordinate root-cause analysis with partners, and verify fixes and hot-patches.
Maintain technical documentation, runbooks, and release records.
Monitor and help improve site performance, uptime, page speed, and Core Web Vitals.
Own the health of commerce-side integrations, including orders, inventory, catalog, PIM, POS, payments, tax, and fraud; troubleshoot data and contract issues with the integration team.
Validate test coverage and drive growth of automated regression testing as part of each release.
Ensure proper tagging, tracking, and analytics implementation, and partner on technical SEO health, including structured data, crawlability, and indexation.
Support architecture and security review gates and ensure delivered work meets security, data privacy, and accessibility requirements.
Hold the system integrator accountable to SLAs, velocity commitments, and agreed scope, escalating gaps early.
Review vendor estimates and solution designs, providing an independent technical check on effort, risk, and dependencies.
Validate quality of AI-augmented delivery, tracking defect rates and rework as well as speed.
Help evaluate and onboard delivery partners and tooling as the eCommerce program evolves.
Maintain current technical capability on the commerce platform and broad familiarity with the enterprise commerce landscape.
Provide technical input into platform and architecture evaluations, presenting evidence-based options, trade-offs, and effort.
Identify opportunities to internalize knowledge and reduce dependency on any single partner.
Perform other reasonable duties requested by management.
Exemplify Lovesac values, meet or exceed KPIs, goals, and deadlines, and collaborate respectfully with colleagues and clients.
Travel using various forms of transportation as required for mandatory meetings, conferences, team connection weeks, company events, and vendor visits.
Comply with Lovesac policies and procedures outlined in the Employee Handbook.

Benefits

Annual Bonus Program
Inaugural Grant Equity Awards
401(k) matching contribution
Financial wellness tools
Medical insurance
Dental insurance
Vision insurance
Health Savings Accounts and Flexible Spending Accounts
Paid parental leave
Life and AD&D insurance
Short-term and long-term disability insurance
Critical illness and accident insurance
Employee Assistance Program
Up to 160 hours of paid time off within the fiscal calendar year, prorated from date of hire
Eight paid company-recognized holidays
Pet insurance
Associate discounts